Customer Service Manager

Charlotte A. Jett

**** ******* *****

Greenwood, IN 46143

Home: 317-***-****

Cell: 317-***-****

E-Mail: abishn@r.postjobfree.com

WORK EXPERIENCE

Orbis Logistics, Inc

Indianapolis, IN 46221

Position Held: Operations Manager for Indianapolis facility/ (3PL)

Job Duties: Management of all activity and personnel related to handling,

storage and delivering of products for clients. Responsible for 100%

customer service excellence. This position requires to deal with multiple

tasks simultaneously and the ability to communicate well. Schedule all

inbound/Outbound loads, warehouse and driver schedules. Reverse logistics,

Proficient in WMS software (Beareware, PCS systems) Assisted in RFP/ bid

packets. Attend weekly management meetings, correspond any changes in

delivery procedures and schedules. Managed all invoices for clients,

handled all customer services issues. Ensured timely deliveries of all

products.

Miles & Miles, Inc.

Indianapolis, IN 46203

Position Held: Operations Manager (Logistics)

06/1998-09/2007 (10 years)

Business closed due to the economy

Job Duties: Responsible for day to day operations of facility.

Pool distribution (3pl) for one of the largest retail chains in the United

States. Below is a list of my qualifications and job duties.

Achieved goals every month with 99% or higher for on-time deliveries and

service excellence.

Extensive Experience in the LTL industry

Accounts Payable/ Accounts Receivables

Computer knowledge (Microsoft, Windows XP)

Customer Service Excellence

Assisted in RFP/contract rates

Cross-Dock experience

Reverse Logistics

Client interaction on a weekly basis -involved travel site to site

Proficient with Bearware (warehouse management) software

Edi/Web logistic clients

Managed 3-6 weekly reports

Inbound/Outbound freight scheduling

Driver manifests and schedules for all drivers

Driver training on all routes

Training on all delivery procedures with Clients

Managed warehouse personnel (approx. 30 employees to inc. warehouse

supervisor)

Coordinated new store openings and closings

Live unloads for our clients

Special schedules for Holiday Deliveries

Conducted Safety meetings and updated material /changes on DOT requirements

Fleet maintenance/Driver Logs

Trained on scanning equipment (pdt3100, mc2800 symbol scanners)

Proven Success in the business

Accomplishments

. Received awards for on time and customer service excellence every

month for the past 8 years( Had to achieve 99.5% or higher for on time

deliveries and correct carton counts)

. Received High Honor for new start up for one of the largest video

retail chains in the country with "0" errors. (For the states

IN/OH/KY.)

. Reduced payroll by 18% by rerouting driver schedules/stores within our

client delivery windows to reduce down time for drivers

. Developed goals for the warehouse crew to motivate and improve their

work performance

. Helped to increase revenues by implementing and acknowledging my

team's weakness' and strengths by placing them in the right position

to achieve their highest performance goals

. Zero injuries for 2 years, 5 months, as a result in the safety

meetings that I organized within the organization

Indiana Heart Physicians, Inc.

Beech Grove, IN 46217

Position Held: Business Office

1992-1994

Job Duties: Responsible for the maintenance of patient's demographics, file

insurance, refiled all insurance claims that were unpaid. Processed

patient's billing, statements, reimbursement claims, post transaction and

data. Ran queries and respond to them by telephone or in writing.

Responsible for the reports distribution, customer service, and generation

of the bills. Filed EOB's processed mail, covered front desk when needed.

Physician's Partner's Group

Beech Grove, IN 46217

Position Held: Collection Specialist

1994-1996

Job Duties: Ran weekly reports for Patient accounts. Responsible for

collection of "balance due" accounts, Self-pay, and after insurance

balances. Assisted in the business office, filing, front desk, greeting

patients, patient demographics. Assisted in various practices that PPG had

merged with.

EDUCATION

Certified Long Distance Phone Operator July 1984

Customer Service Training Cont'.

Graduate of Mooresville High School June 1984

DOT safety State Of Indiana 1998-2007

Operations Management Training June 2006

Safety/Dock training June 1998/June 2008

WMS Software Training May 1998-Continuing

Various Seminars May 1994

Medical Terminology June 1992

References available upon request

Contact this candidate