Linda Phommahaxay

***** ******** *****

Murrieta, CA 92563

Cell: 951-***-**** Phone: 951-***-****

abish4@r.postjobfree.com

CAREER OBJECTIVE:

To obtain a position within the company utilizing customer development

and retention, customer service, and research skills.

EDUCATION:

B.S., May 2008 Business Administration, California State University of

San Marcos,

San Marcos, California. Emphasis in Marketing.

SUMMARY OF SKILLS:

Customer Development and Retention

. Provided courteous service to guests in order to maintain VIP

patronage through the use of direct mail, telephone contact, e-

mail, and/or personal communication.

. Assisted in the development and implementation of special events

and promotions.

. Focused on high yielding and prospective VIP patrons.

Customer Service

. Proactive in the effective and immediate resolution of guest

complaints.

. Promotions correspondent in cash promotions taken place.

. Signed up guests for Player's Card's; also provided guests with

information on current and future promotions and added benefits

of obtaining a player's card.

Research Skills

. Studied various subjects to obtain a Marketing Degree:

. Courses in marketing communications, advertising and promotions,

customer analysis, data analysis, marketing and global

marketing.

. Conducted research for a major casino regarding non-smoking

sections to help gain customer feedback to help improve

conditions of the casino environment.

. Conducted research methods for a start-up clothing company to

help increase brand awareness, brand recognition, and sales.

EXPERIENCE:

Host Ambassador. Marketing Department, Casino Pauma, Pauma Valley,

California, September 2009- Present.

Guest Services Representative. Marketing Department, Casino Pauma,

Pauma Valley, California, February 2007-September 2009.

REFERENCES AVAILABLE UPON REQUEST

Contact this candidate