Manager Customer Service

Tarsha Nickol Hunter

*** **** **** **.

Hope Hull, AL 36043

334-***-**** Cell

334-***-**** Work

abisgk@r.postjobfree.com

Objective Seeking a position with a reputable organization that will allow

me to utilize my professional skills to help achieve company

goals.

Profile Nearly 5 years experience as professional manager.

Ability to direct complex projects from concept to fully

operational status.

Goal-oriented individual with strong leadership capabilities.

Proven ability to work in unison with staff, volunteers, and board

of directors.

Extremely detail oriented, precise, organized and able to work

independently and teams.

Able to use various software applications, such as Excel,

Microsoft Office, and graphics packages to create marketing

material, form, and reports.

Implement forms and processing to stream line payroll function.

Education A.S., General Business Administration, Troy State University

B.A., Business Administration, Cont. of Human Resource, Troy

University

(Pursuing B.A.)

Relevant Experience & Accomplishments

Coordinator/Customer Service

Maintain daily bank deposits and petty cash flow.

Provide excellent service to anticipate guest's needs and exceed

their expectations, and provide a sense of commitment and

contribution to the overall success of team objectives.

Demonstrated planning, organization, leadership, administrative

assistance, general accounting and Designed service development

plans and conducted operation assessments.

Responsible for supervision, audit, and control of the front desk,

housekeeping, administration, and related functions.

Formulated, wrote, and implemented new employee orientation

manuals.

Maintain charges, payment, and accounts receivable/payable.

Reconciles assigned accounts.

Research payroll issues/discrepancies, and processes necessary

corrections.

Management/Supervision/Human Resource

Directed recruitment and retention of supervisors and staff of 35

employees.

Trained, supervised and evaluated staff, coached improvement

management skills.

Resulted in multilateral staff achievement of work objectives.

Responsible for day-to- day operation.

Successfully refined and implemented new projects.

Processed and completed payroll.

Prepared vacation, personal, LOA, FMLA request

Labor/ Employee relations

HR Policies & Procedures

Employee counseling

Confidential Record Keeping

Mediation/Dispute Resolution

Staff Recruitment & Retention

Employment Payroll Specialist, Koch Foods of Alabama, 2009-Present

Montgomery

Performs all phases of the payroll processing

cycle, Process weekly payroll for entire

organization for over 600 employees, Updates and

maintains payroll files and databases to reflect

personnel payroll changes, HRMS database

co-administration, personnel file management,

employee screening/hiring/orientation.

Implement forms and processing to stream line

payroll function.

Review and input timecards manually and via

electronic and Import into payroll software.

Ensures required signatures are obtained.

Maintain files for attendance merits and

absenteeism for over 600 employees.

Performs other duties as assigned.

Process new hire, leave, termination, and payroll

paperwork.

Unemployment claims, telephone hearings, and

attended board hearings

Process income verifications.

Process e-verify verifications for new hires,

prepared and signed off on I-9 forms

Administrative Assistant, Koch Foods of Alabama,

Montgomery

Provided Administrative support to the Plant

Manager and Shift Manager.

Maintain clear and consistent filing systems.

Prepared reports using word and excel while meeting

deadlines, reports to include yield reports, cost

analysis, daily inventory, production run and

absenteeism.

2008-2009

Assistant General Manager, Homewood Suites by 2007-2008

Hilton, Montgomery

Recruited, selected, and trained hotel staff; built

morale and a team spirit.

Ensured adherence to guest service protocols.

Processed payroll for hotel staff and coordinated

data input and assimilation into the computer

system.

Assistant General Manager, Hampton Inn by Hilton, 2006-2007

Hope Hull, Al

Oversaw daily operations of hotel facility.

Recruited, selected, and trained hotel staff; built

morale and a team spirit.

Processed payroll for hotel staff and coordinated

data input and assimilation into the computer

system.

Managed and maintain front desk scheduling.

Prepared and maintain company revenue reports.

Accounting Specialist, Mobis Alabama, LLC., 2006-2006

Montgomery, AL

Maintained vendor accounts payable/receivable.

Assisted department in auditing process for the

month end closing.

Daily funds and demand schedule.

Researched and implemented systematic enhancements

to reduce manual process in company's internal

system.

Assisted the Assistant Manager with cash

management.

Community Pilgrim Rest Baptist Church, Secretary of Senior Choir

Involvement PTA Committee, Member

Honors & Awards Distinguished Customer Services Recipient

Certificate of Assistant General Manager OnQ system

BRC Training

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