Customer Service Office
Resume:
Matthew J Maline **** Wetmore Rd, Columbus, Ohio
Phone:
email:
*********@*******.**
m
Summary:
Office Administrator and Paralegal with 13 years of legal experience.
Experienced with proactively obtaining new clients as well
managing existing client base. Oversee day to day operations including HR
duties, payroll and benefits, and staff recruitment.
Good self starter, who is effective working in both team and individual
settings.
Professional Experience:
Office Administrator 11/99 - Present
Kevin Kurgis LPA - Columbus, Ohio
. Manage daily operations of multiple cross-functional teams which include
case managers, marketing and customer service
. Oversee office training and implementation strategies to address staff
development
. Manage staff performance and office productivity, and manage office
customer service needs
. First in contact with new or prospective clients, proactively as well as
reactively
. Responsible for contract negotiation and signing for new clients
. Review of new claims and assign to staff with appropriate skill set
. Drive best office practices
. Responsible for accuracy of staff paperwork as well as proper claim
handling procedures
. Develop and maintain positive professional relationships with clients,
colleagues and insurance companies to facilitate achievement of
organizational goals and create the most productive work environment
possible
. Handle HR functions such as exit interviews, performance interview, and
maintain personnel files
. Oversee recruitment, interviewing, and hiring of support staff
. Manage accounts payable and receivable as well collections and skip
tracing
Office Services Manager 3/97 - 11/99
Schottenstein, Zox and Dunn Law Firm - Columbus, Ohio
. Provided all non legal services to law firm
. Duties included managing central records, business center, and
communications systems
.
. Assisted management with coordination of meetings as well as other office
events
. Collaborated with office management to develop and implement training for
new hires as well as on-going training
for current staff members.
. Implemented strategies and initiatives to streamline quality measures,
customer service, and manage office expenses.
Education:
Western Governors University, Currently enrolled (projected graduation
2012) Salt Lake City, Utah, USA
Area of Study / Degree: Business - Business Management
Build broad skills and knowledge in business management, ethics, business
law, liberal arts, marketing, business communications, organizational
behavior, management, economics, global business, quantitative analysis
Washington Online Learning Institute, 2004 Nanuet, New York, USA
Area of Study / Certification: Legal - Paralegal Studies
Emphasis on essentials of torts, foundations of business, civil litigation,
bankruptcy, real estate law, criminal law, wills, trusts, estate
administration, and family law. Graduated with honors
Lakewood Saint Edward H.S., 1992 Lakewood, Ohio, USA
Area of Study / Degree: College Preparatory, High School Diploma
Computer & Professional Skills:
I have experience working with Microsoft Outlook, Word, Excel and
PowerPoint. I am comfortable in presentation settings, as well as speaking
to large groups.
Activities & Affiliations:
. Injured Worker's News, Staff Writer: Provide information to injured
workers concerning their worker's compensation claims.
. Boy Scouts of America, Eagle Scout, Assistant Scout Master: Work with
young men to develop skills sets that they can use in everyday life.
Teach them how to become leaders.
. Columbus Police Football Team, Assistant Head Coach: Volunteered for
Columbus Police officers to assist with charity football games to assist
families of fallen officers.
Contact this candidate