Customer Service Assistant

Christine L. John

**** ***** ******

St. Paul, MN 55117

651-***-****

abisfa@r.postjobfree.com

Employment History MacArthur Co. April 2009-

Present

Credit Assistant

-Pre-Lien processing

-Lien Waivers

-Tax Exempt research

-Credit References

-Research for new accounts

-AS400

Brown & Bigelow September 2007-April 2009

Materials Management Assistant

-Inventory raw materials

-Inventory completed printed calendars

-Process Purchase orders

-Quality checks on printed materials

-Custom Order analysis

-AS400/MPM2

-Tracking in-house orders

Warners' Stellian Appliance Inc. November 2006-

September 2007

Purchasing Assistant

-Enter Purchase orders

-In charge of rebate program

-Price changes and floor line up changes

-GERS

Thomson-West October 2005-October 2006

Order Fulfillment Specialist

Customer Service Call Center

-Order Processing

-SAP

-Monthly Amazon reporting

-Tax exempt research

Pella Corporation (purchased by Larson Manufacturing)

January 2002-June 2005

Replenishment Specialist

In charge of the daily activities for the vendor managed

inventory (VMI) program.

- Continuous Improvement

- Processing Purchase orders using JD Edwards system

- Running daily Point of Sale reports and analyzing for

accuracy

- Customer Service/Problem Solving

- Inventory replenishment for 60 + items for 473 stores

nationwide weekly

-Works well under deadline pressure

-Back-up for EDI Specialist

-Back-up for AP/AR data entry

Credit and Collections Assistant June 2000-January

2002

- Issued credits and debits in JD Edwards system

- Researched short-paid invoices for validity

- Checked aging report daily for past due invoices

- Contacted customers to resolve issues regarding invoices

- Worked with shipping regarding back-orders and damaged

merchandise

Insurance Masters September 1998-

June 2000

- Gathered insurance quote information over the telephone

or walk-in potential customers

- Filing

- Association certificates

- Answered 3 line phone

Microvena Corporation December 1996-

September 1998

Receptionist

- Answered 10 line phone system

-Invoicing

- Ordered office supplies

- Back-up customer service

McGlynn Bakeries, Inc. June 1986-December

1996

Retail Bakery Manager

- Ordered Merchandise

- Daily inventory

- Weekly sales reporting

- Scheduling

- Merchandising/Stocking/Customer Service

Education Northeast Metro Technical College September 1987-May

1990

- 1.5 years of 2 year general program complete

- Legal Secretary Program Complete

References Available upon request

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