Quality Assurance Manager

J. Steven Scrivner

**** ******* **** . ***** ******, VA 24592

Home: 434-***-**** . Mobile: 859-***-**** . Email:

*********@*********.***

QUALITY ASSURANCE MANAGER

Profile

Experienced quality assurance manager who has demonstrated the ability to

lead and motivate cross-functional teams to achieve company goals. Diverse

technical background with over 15 years hands-on experience in quality

management systems development, systematic problem solving and team

building. Reputation for strong work ethic, high energy level and total

commitment to customer and company success. Areas of expertise include:

. ISO 9001 compliance leadership

. Quality system development

. Systematic problem solving

. Cross-functional team development

. Lean Manufacturing

. Process-based auditing

. Statistical Process Control

. Customer relationship building

. Supplier development

. Continuous improvement

Professional Experience

ABB /KUHLMAN INC, Versailles, KY and South Boston, VA

2007-Present

Manufactures transformers for electrical utilities and commercial markets,

$177.4 million annual sales and 450 employees.

Quality Assurance Manager ISO 9001 Management Representative

Leads continual improvement of quality management system; trains and

coaches process improvement teams; plans and coordinates process audits;

chairs management reviews; reports daily and monthly quality metrics

performance to all levels; oversees purchased parts inspection and product

final test; and facilitates root cause analysis of customer returns and

dispositions nonconforming product.

. Applied quality-process controls that reduced transformer final test

failures by 35%.

. Reduced customer return rate 34% through the application of focused

systematic problem solving.

. Contributed expertise to Lean transformation initiative that increased

assembly capacity 25%.

. Led management team to successful ISO 9001:2000 registration within 16

months.

. Trained personnel, at all levels, on root cause analysis, failure mode

and effects analysis, process auditing and ISO 9001:2000 executive

overview.

KI USA CORP, Berea, KY

2003-2007

Manufactures metal stamping parts for the automotive industry, $70 million

annual sales and 275 employees.

Quality Assurance Manager ISO 9001 Management Representative

Directed department of 15 who audited and tested products; solved quality

problems; inspected incoming material; developed suppliers; submitted

Production Part Approval Process (PPAP) plans; and supported customer

quality programs. Contributed quality expertise to development of strategic

plans, trained and mentored improvement teams and administrated internal

audit program for quality management system (QMS).

. Coached cross-functional improvement team that reduced annual off-line

inspection costs by $285,000 through development of error proofing

devices applied within process.

. Successfully managed PPAP submissions for 5 program launches worth $12

million in sales.

. Led management team to upgrade of QMS from ISO9001-1994 to ISO 9001-

2000.

FOAM DESIGN INC, Lexington, KY

2000-2003

Fabricates foam products for government and automotive, $18 million annual

sales and 110 employees.

Quality Manager ISO 9001 Management Representative

Upgraded quality management system and led two engineers and three

technicians who performed process inspection, final test, receiving

inspection, PPAP submission and government contract fulfillment.

. Achieved ISO 9001-1994 registration within 14 months, as scheduled.

. Contributed to acquisition of numerous customer accounts by

coordinating and executing automotive PPAP submissions and government

source inspections.

DRESSER INDUSTRIES, Berea, KY

1996-2000

Manufactures pressure gauges for medical and commercial markets, $5 billion

annual sales and 225 employees.

Senior Quality Engineer

Improved quality processes, led problem solving, validated product

performance and supervised inspection of purchased parts.

. Led process improvement team that achieved annual cost reduction of

$184,000 by implementing work methods improvement and eliminating non-

value added work.

ROPAK CORP, Georgetown, KY

1995-1996

Manufactured bulk bin containers for automotive and commercial markets, $60

million annual sales and 150 employees.

Quality Manager

Under start-up conditions, developed a quality management system.

Contributed greatly to initial growth through the successful coordination

of numerous product launches. Supervised six technicians.

PHILIPS LIGHTING COMPANY, Richmond, KY and Danville, KY

1986-1995

Manufactured glass envelopes (Danville), and miniature incandescent and

specialty lamps (Richmond).

Quality Manager Asst. QC Supervisor Quality Engineer Industrial

Engineer

Progressive responsibilities included work methods improvement, cost

reduction team leadership, new product quality planning, product auditing,

and problem solving. Supervised 8 quality auditors.

Education

B.S., Industrial Technology, Southern Illinois University, Carbondale, IL

A.A.S., Avionics Systems Technology, Community College of the Air Force,

Little Rock, AR

Manufacturing Engineering, Cincinnati Technical College, Cincinnati, OH

Professional Development

ISO 9001:2000 Lead Auditor, QAI (RAB Certified Trainer)

Lean Operational Excellence, Institute of Lean Systems . Supplier Auditing,

ASQ

5P Problem Solving & Analytical Trouble Shooting, Honda . Advanced Quality

Planning, ASQ

Certifications / Awards

ASQ certified Quality Engineer

Metal of Commendation for distinguished service, U.S. Air Force

Computer Skills

Microsoft Windows, Word, Excel, PowerPoint and Access

Lotus Notes (email) . Internet . Macola(MRP) . Minitab

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