Customer Service Manager
Resume:
Alyson Williams
San Jose, California 95136
******.********@*****.***
Work Experience
HR/Payroll Manager
*/**** - **/**** **** Brothers Construction, Inc., San
Jose, CA
Managed payroll ($10 m/yr) and HR for up to 175 employees.
Weekly and bi-monthly paychecks, liens, 401k distribution,
employee reimbursements, direct deposits done via ADP
PayExpert. Worked with bookkeepers to set up Payroll and
Job Costing reports in Excel. Benefits administrator for
Kaiser and Blue Shield plans. Maintained all 401k
distributions and reporting for IRS form 5500. Handled all
workers compensation including premiums, reports and
claims. Also assisted CFO with cash management
responsibilities for 50+ accounts ($5-10m/mo).
Office Manager
6/2002 - 9/2007 JP Whitney Construction, Inc., San Jose,
CA
Responsible for variety of areas for small construction
company including: A/P, A/R, invoicing, G/L, and bank
reconciliation in American Contractor. Payroll (via ADP),
benefits program, workers compensation. Estimating, CO's,
Sub contracts, Sub insurance compliance. Month & year end
close, filing, data entry, SOP & manual. Created Marketing
materials.
Release Engineer
12/2000 - 5/2001 Amber Networks, Inc, Fremont, Ca
Created software builds using ClearCase on NT client/Unix
server environment. Coordinated all releases; worked with
Project Managers, SWQA, Engineering & Operations. Submitted
releases via Agile database.
Configuration Management Engineer
1/2000 - 12/2000 Com 21, Inc., Milpitas, Ca
Responsible for all software builds. Backup for ClearCase
VOB Administrator.
Software Configuration Management
7/1999 - 1/2000 Compaq Computers, Atalla Division,
Cupertino, Ca
Managed all software releases, metrics and procedures.
Maintained, supported, and trained users on PVCS Version
Manager and Tracker (defect) databases. Responsible for
all aspects of internal Independent Product releases
Executive Administrator/Software Release Associate
1/1997 - 7/1999 Compaq Computers, Atalla Division,
Cupertino, Ca
Executive Admin/Software Release (1/99-7/99). Ran software
builds for engineering, submitted to QA. Continued all
admin work for VP & Managers in Engineering.
Executive Administrative Assistant (1/97-1/99). Assisted
engineering group with file duplication, maintenance.
Scribed for inspection meetings. Processed all HR requests
and paperwork for department. Handled all travel,
correspondence and scheduling for VP of Engineering. Also
supported 5 managers.
Office Manager
3/1994 - 12/1996 Apex Auto Wholesale, Inc., Hayward, Ca
Handled all HR/Admin and Accounting responsibilities for
start-up company. Maintained computer system for
accounting, inventory, report generation. Managed one DMV
employee.
International Sales Admin/Customer Service
5/1990 - 3/1994 Adept Technology, Inc., San Jose, Ca
International Sales Administrator Liaison for 5 regional
offices and headquarters. Processed all international
system, upgrade, spare part orders. Resolved all
collections, letter of credit issues.
Customer Service/Marcom Coordinator Managed all Accounts
Receivable for customer service department. Created
marketing collateral material; data sheets, brochures,
spare parts catalog using Quark Express on Macintosh.
Technical Support Assistant Answered and routed incoming
critical calls from national 800#. Scheduled field service
engineer deployment. Reported results quarterly.
Education
5/1992 San Jose State University, San Jose, Ca.
Bachelor of Arts in Public Relations. Minor in Art.
Skills
Skill Name Skill Level
Years Exp
Microsoft Office Suite Expert
15
Outlook (+ Calendar) Expert 15
American Contractor Intermediate 5
Quickbooks Intermediate 3
References
Reference Name Phone Type
Romeo Castro 408-***-**** Professional/CFO
Dan Lutchansky 408-***-**** Professional/CPA
Laura Holmbeck 408-***-**** Professional/CFO
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