Sales Customer Service

Steven Borges

**** *. ****** ***. ****, CA. ***40 ? 209-***-**** ? E-mail:

abise7@r.postjobfree.com

Summary

To provide a strong sales background, along with a unique drive for

excellence and success, to your company, in a sales specialist position.

To assist in the advancement of your company in the marketplace utilizing

teamwork

and strategic planning.

To utilize my experience in creating long term quality relationships, in a

sales and service environment.

The goal is to become a meaningful part of the internal sales structure of

your company. To utilize the many years of experience I have in solidifying

relationships in the field as well as bringing higher profitability to the

corporate structure.

Professional Profile

? Goal-driven, dedicated sales professional with interior finishes

background and more than twenty five years of business to business sales

and management experience.

? Proven sales performer who is adept at collaborating as a productive team

member.

? Effective, personable team player with unsurpassed interpersonal skills

and demonstrated ability to handle customer questions and objections.

? Enthusiastic, knowledge hungry self starter with significant exposure in

the construction arena; eager to meet challenges and quickly assimilate

product knowledge; committed to assessing customer needs and assisting

people through practical application knowledge.

? Customer focused communicator with proven ability to understand and

convey complex product information. To develop rapport, build strong

relationships with customers and corporate management and deliver high

impact sales presentations.

? Motivated achiever recognized for excellence in relationship building,

obtaining appointments, and taking on leadership roles.

? Energetic, detail oriented individual with demonstrable multi tasking

abilities and organizational proficiency.

Professional Experience

General Manager, North Valley Shuttery, Lodi, CA, 10/2007 to 10/2009

? Oversee sales, installation and service of custom made interior window

cover systems

? Grow new business by developing marketing strategies and campaigns.

? Provide relevant information to demonstrate how window cover products

help control energy costs through proper usage during peak temperature

extremes.

? Develop more creative ways to service clients, targeting 100 percent

client retention with higher sales volume; consistently exceeding sales

projections.

? Establish quality relationships with clients, using professional

recommendations and experienced advice resulting in higher sales.

? Deliver formal presentations to planning committees, demonstrating

product effectiveness, enhanced energy savings, and greater overall user

satisfaction.

? Review product usage and customer needs with clients.

? Increased sales $255K during first year, exceeding projections; territory

increased 32% in total sales for 2007, building toward $795K in total sales

from a $540K target.

? Create outstanding relationships with follow-through, and top quality

customer service.

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Territory Manager, Skandia Window Fashions, Tallahassee, FL, 1/2001 to

10/2007

? Directed sales and installation of Skandia Product Lines to the

residential builder community and existing account base in a 2-state

territory.

? Developed new business by cultivating relationships with owners,

managers, designers, and sales personnel within key accounts.

? Regularly presented Skandia's extensive product lines within defined

territory.

? Developed service plans and supervised activities of territory labor

reps.

? Established new marketing strategies to accurately acquire factory direct

builder business.

? Attained status as Top Producer in Year 2 with $2.1 million in sales,

exceeding $1.5 million budget target.

? Earned ranking as one of the top reps in U.S. Western region.

? Earned annual sales incentives 5 successive years by attaining 40+ new

customers' quota.

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Contract Builder Specialist, Shaw Industries, Dalton, GA, 1997 to 9/2000

? Sales and contract negotiations with major builder accounts, producing

$1.6 million in sales and exceeding budget target of $1 million.

? As builder specialist oversaw facilitation and installation of solid

surface floor and wall systems to hospitals, schools, residential builders

and homebuyers in Northern California.

? Developed long and short range strategic selection plans for sales

territory.

? Managed labor crews during installation of floor, wall and window

systems.

? Earned top performer Award in Year 2 with $1.1million in sales, exceeding

$800K budget target; generated $770K in sales in Year 1, exceeding $500K

budget target.

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Residential Branch Manager, MSA Industries, South San Francisco, CA, 1995

to 1997

? Directed sales and installation of diversified Product Lines to

Residential builder market in Northern California.

? Developed new business by cultivating relationships with ASID Designers,

facility managers, custom and tract builders, and production supervisors in

key accounts.

? Actively, selectively, and regularly presented MSA's extensive design

services and production labor crews within defined territory.

? Developed office production plans and supervised activities of all

designers and project managers.

? Established new bid proposal templates to accurately define costs and

revenue goals within any given project.

? Attained status as a Top Producer in Year 2 with $1.2 million in sales,

exceeding $750K budget target. Exceeded budget target in Year 1 with $800K

in sales; achieved $415K in sales in first six months.

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Residential/Builder Sales Rep, Walters Contract Interiors, Lodi, CA 1981 to

1995

? Sales of floor, window and wall coverings and surfaces.

? Developed new business by cultivating relationships with Commercial,

Residential and Custom homebuilders.

? Attained status as Top Producer in Year 4 with $1.0 million in sales,

exceeding $1 million budget target 10 successive years earning a spot on

the million dollar round table.

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Education

? 1979- 32 units, Marketing & Business Administration, Delta College,

Stockton, CA.

? 1976- General Education, Galt High School, Galt, CA.

Skills

? Expert: Project/Labor Management

? Expert: Territory Management

? Expert: Sales strategy/quotas/productivity

? Expert: Interpersonal Leadership

? Expert: Presentation

? Expert: Client Relationships & Rapport

? Expert: Organizational Skills

? Highly skilled: Oral/Written communication

? Highly skilled: Presentation Skills

? Highly skilled: Software Applications: Microsoft Office; Word, Outlook,

Excel

Keyword Summary

? team building

? sales proficiency

? analytical

? computer literacy

? interpersonal skills

? organizational skills

? time-management skills

? leadership ability/discerning

? business-to-business sales experience

? self-motivation/initiative

? customer service

? labor management

? strategic planning for key accounts

? customer-focused selling techniques

? informative sales presentations

? creative sales strategies

? negotiation skills

? ability to handle objections

References

? All references and other pertinent information available upon request.

Contact this candidate