Customer Service Manager

KISHA O. COPPEDGE

*** ******** ***** *****: 803-***-****

Orangeburg, SC 29118 E-mail:

**********@*****.***

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SUMMARY OF QUALIFICATIONS

Extremely energetic, dependable employee, and hardworking with experience

in customer service, client relations and management. Highly organized,

detailed oriented and multi-task, problem solving skills; and the ability

to work effectively with internal and external clients: adaptable and

willing to learn new skills.

Education

Webster University, Columbia, SC

. Master of Business Administration Jan. 2010-Present

Webster University, Columbia, SC

. Master of Arts in Management and Leadership June 2008 - Dec. 2009

Webster University, Columbia, SC

. Master of Arts in Human Resources Management Mar. 2006 - May

2008

Claflin University, Orangeburg, SC

. Bachelor of Sciences in Business Administration Aug. 1990 - May

1995

WORK HISTORY

Inter-Media Marketing, Inc., Orangeburg, SC Jan. 2009 - Mar. 2009

Customer Service Representative

. handled outbound calls to participants in regards to Relenza (flu

treatment).

. Document all calls with regards to participant inquiries accurately.

Voorhees College, Denmark, SC Oct. 2006 - Aug. 2007

Administrative Assistant for the Department of Institutional Advancement

. Manage the day-to-day operations of the IA administrative office

. Provided administrative support to the Vice President of Institutional

Advancement

. Maintained administrative files for the Office of IA and Title III

files; requisition supplies and equipment for IA administrative office

and Title III administration

. Record minutes for IA staff meetings and monthly Title III meetings

KISHA O. COPPEDGE

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Roosevelt Garden Apartments, Orangeburg, SC Mar. 2000 - Nov. 2005

Assistant Property Manager

. Assisted Property Manager with maintaining 100% occupancy

. Processed paperwork for recertification's on all residents to

continued Section 8 eligibility

. Ensured all files were in compliance with HUD guidelines

Epileptology & Neurology Clinic, Orangeburg, SC May 1999- Dec.

1999

Receptionist

. Ensured customer satisfaction by greeting patient

. Scheduled and followed up on appointment referrals and maintained

accurate files on all medical records

ADDITIONAL TRAINING & SKILLS

Company Sponsored Training

. Problem Solving for Property Managers

. Occupancy Specialist Training

. Rural Development and Housing Urban Development (RD/HUD) Training

. Jenzabar Software Applications Training

. New Horizons Computer Training in Microsoft Office 2007

Computer Skills

. Knowledge of Microsoft Office, E-mail, Internet Explorer and Industry

software

References available Upon Request

Contact this candidate