Customer Service Sales

STELLA Y. GALBISO- DIX

**** ******** ****

Rio Rancho NM, 87144

505-***-****

EDUCATION

**/**** – 06/1994 Ecole Internationale Tunon, The Hague, Holland

Graduated Professional Finishing School For Hotel and

Tourism.

Majors; Front Office Management, Tourism, Etiquette,

Protocol,

Public Relations, Communication and Languages.

08/1987 - 05/1993 Andreas Scholen Gemeenschap, Graduated High

School

Majors: World History, World Geography, Economy,

Dutch, English and French

L ANGUAGES: Dutch, English, German, French, and Spanish.

E MPLOYMENT

09/2007- PRESENT Sandia Laboratory Federal Credit Union.

TELLER; Assist members by providing excellent member

service, process withdrawals and deposits as well as loan

and credit card payments. Paying and receiving cash and

other negotiable instruments, spot fake currency and

checks. Presenting value added financial services. Assist

members with resetting pin-numbers, ordering checks,

new cards and foreign currency as well as sending wire-

t ransfers setting up drawer, balancing a drawer and

verify money shipments as well as other back-up duties.

01/2007-09/2007 Bed Bath and Beyond. SALES ASSOCIATE; Assist

customers and associates in store, merchandising,

stocking merchandise,

Cashiering and provide excellent customer service by

product knowledge and continuing training.

01/2005- 04/2006 Bank Of America. CALL CENTER CUSTOMER

SERVICE ASSOCIATE: Maintain personal accounts and

t ransaction records, provide financial advice and discuss

options while providing excellent customer service.

06/2004-10/2004 Alliance Residential L EASING CONSULTANT;

Providing potential residents with community

i nformation, set-up lease contracts for new residents,

renew leases for existing residents, assist with rent

payroll, general accounting and bill pay. Analyze the

market to provide marketing strategies.

03/2003-05/2004 Dillard's Cottonwood Mall . SALES ASSOCIATE.

Provide excellent customer service and fashion advice.

Assist with merchandising and inventory as well as

cashiering.

01/2003-03/2003 The Courtyard by Marriott . HOSTESS/ CASHIER;

provide excellent customer service, register transactions,

accounting, setting up the breakfast buffet, assisting

waiters and bussers.

08/1999 – 04/2000 Walt Disney World Millennium Village Epcot-

UNITED NATIONS AMBASSADOR. Represent the

Netherlands by providing cultural and tourism

i nformation of The Netherlands, interpreting, deliver

short narrations, audience control and provide extensive

i nformation about the Parks, Resorts and Shows.

04/1999-08/1999 R ijn Mozaik: WAITRESS; Fine Dining. Worked here as

well in all breaks between work assignments since

tourism in Europe is seasonal.

03/1998-03/1999 M artin air Holland/KLM (Netherlands)

FLIGHT ATTENDANT; perform safety and emergency

procedures, passenger service, cabin and meal

preparation duties.

02/1996-08/1997 Walt Disney World: Yacht and Beach Club Resort

F &B/Front- Office;

SEATING HOSTESS; Preparing dining room, accepting

priority seating arrangements, welcoming guests,

supervise and assist team members on the dining room

f loor, banking in/out of servers, assist with end of day

accounting.

FRONT DESK HOSTESS; cashier, reception, phones

room attendant, delivery runner, lobby greeter, providing

i nformation on Walt Disney World resorts, parks and

shows and concierge services.

03/1995-10/1995 Eurocamp T ravel Plc. Camping Pointe de St. Gilles.

RECEPTIONIST; Offer warm welcome to customers and

f irst class service, preparing and providing local

i nformation, problem solving, interpreter, setting and

changing reservations, assist team members with

preparing accommodations for new arrivals.

04/1994-10/1994 Hotel Cavanna Del Mar Menor. FRONT OFFICE

ASSISTANT

Internship for front office management.

Practical training for all front office duties.

References upon request

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