JEANNE L. THOMAS

**** ****** **** . ********, ********* 71037

PHONE 318-***-**** . EMAIL: abisdo@r.postjobfree.com

OBJECTIVE

Obtain a challenging and responsible position offering opportunities where

my experience, education, and capabilities can be fully utilized.

SUMMARY OF QUALIFICATIONS

. Reliable, flexible, customer service oriented, quality worker with

ability to easily learn and implement new programs, procedures and

technologies.

. Self-motivated, self-starter with extensive PC skills and a high level of

proficiency using computer programs.

. Long term experience in developing and maintaining technical and user

documentation.

. Creative and practical problem solver with excellent organizational

skills; meets expected delivery dates.

PROFESSIONAL EXPERIENCE

July 2008 - September 2009 Heard, McElroy and Vestal, LLP

Shreveport, LA

Administrative Assistant

. Processed daily depository checks to the bank, answered client phone

calls, typed and prepared

correspondence as needed for partners, ensured excellent customer

service, and scheduled partner appointments.

. Used Word and Excel, among several other software programs, to ensure

quality customer satisfaction.

. Assisted other co-workers as needed for organizing, filing, creating

reports, or processing documents.

. Prepared, assembled, and processed property tax forms for the firm.

January 1990 - January 2008 Bon Appetit Software

Shreveport, LA

Technical Editor/Software Controller

. Provided excellent software phone support and training ensuring

continuous customer satisfaction.

. Edited and reformatted complex customer software change requests and

other technical documents.

. Utilized MS Word and Excel to write, edit, and maintain technical and

user manuals.

. Developed technical flowcharting and record layouts using Visio.

. Employed Adobe Contribute and Microsoft FrontPage to administrate the

company web site.

. Published and distributed annual software updates and revisions for

timely delivery to customers.

. Developed and created brochures and marketing materials using MS

Publisher.

. Performed IBM iSeries system backup and computer operations.

ADDITIONAL WORK HISTORY

Computer Programmer, GS-7 McClellan AFB, CA

Sacramento, CA

. Operated and supported the TI990 and HP3000 computers.

. Corrected documentation and troubleshooting techniques to support user

requirements.

. Wrote a manual and used it to teach military personnel how to use a

computer and basic software.

Instructor Assistant CBM Education Center

San Antonio, TX

. Assisted in training adult students with the basic operations and use of

a computer.

School Teacher Caribou Junior High School

Caribou, ME

. Managed classroom organization and planning, challenged students to

maximum performance.

. Taught English, French, Chemistry and Adult Education Conversational

French.

EDUCATION

Computer and Business Management (CBM) Education Center

San Antonio, TX

Technical School Certificate

University of Maine at Presque Isle

Presque Isle, ME B.A. Degree in Humanities

References

William Emery

Heard, McElroy & Vestal

333 Texas Street, 16th floor

Shreveport, LA 71101

318-***-****

Firm Administrator

Cody White

Heard, McElroy & Vestal

333 Texas Street, 16th floor

Shreveport, LA 71101

318-***-****

Partner of Council

Diane Carpenter

Sales/Support Director

Bon Appetit Software

Division of Pacific Triangle Software, Inc.

abisdo@r.postjobfree.com

Cell: 318-***-****

Supervisor 1990-2008 at Bon Appetit Software

Contact this candidate