Customer Service Sales

Sandra 'Sandy' K. Brandt

**** ******** ***** ** #***, Jefferson City, MO 65101, Home Phone Number; 573-***-****

E-mail address: ****@**********.***

OBJECTIVE

To create a interest, in the steps I am taking to be a good candidate for your Data Entry Specialist.

EXPERIENCE

Infocrossing Healthcare Services Inc. Jefferson City, MO

Data Entry Clerk to Resolution Specialist (5 weeks cross training for Third Party Liability Specialist).

Feb 1992 to present

Infocrossing Healthcare Services Inc. provides a service to the state Missouri Social Services MO Health Net

Program. We are the healthcare third party insurer final processing unit for all Medical, Inpatient, Outipatient,

Drug, Home Health, and Professional - Institiutional Crossover claims within the state of Missouri. My duties

as Resolutions Specialist, I am assigned a portion of each days work that comes in from the providers across

the state. We then correct, fix or deny each claims accordence to the guidelines and rules set by the state to

know how to determine them to be worked, whom to pay to, and what to pay for and how much were are to

pay the providers across the broad accordingly. Customer service, accuracy, speed and attention to detail as

the middle man between the state of Missouri and our providers across the state always setting high goals for

us to follow. Privately owned and operated business, Infocrossing Healthcare Service Inc.

Movie Gallery Holt Summit, MO

Senior Customer Service Associate

Aug 2007 to Dec 2007

My position main goal was to give the customer the best experience while shopping in our store. I assisted the

customer in selecting movies and informed them of our stores current sales. Finally meeting my main

objective, all of my customer service, salesmanship and clerical skills came to a close by checking out another

satisfied customer.

Avon Products Inc. Jefferson City, MO

Avon Independent Sales Representative

Nov 2005 to Apr 2006

While with Avon, I launched and operated my own business. Having received customer orders as a result

of me meeting with the customer, submiting them online. Organizing customer orders, and personal

delivery of those orders, and finally keeping a record keeping system to account for all of my sales.

Hickory Farms Jefferson City, MO

Sales Associate

Nov 2006 to Dec 2006

I helped shoppers with making decisions on what to purchase for there gifts, ran the cash register and served

samples as they shop.

Answer Jefferson City Jefferson City,MO

Telephone Operator

Jan 1995 to Jul 2000

Answer Jefferson City serves as the primary one-on-one answering service in Mid-Missouri. Taking incoming

calls and making out going pages to all the customers as needed by the instructions determined with the

customer on the serivce. Customers include hospitals, fureral homes, physicians and other local business in

need of a 24 hour on call answering service.

Accudata Collections Services Inc. Jefferson City, MO

Bill Collector

Oct 2002 to Jan 2003

My duties were to make contact with debtors and help them satisfy their debt. In order in to carry out my

duties, I was required and passed the Fair Debt Collection Practices Act. Making me certified by the Federal

Trade Commission, to legally collect without an penlites during my employment. Following up, searching, and

compiling information is how I spent every working day, finishing this process of satisfying the jobs demands.

Wal-Mart Stores Inc. Jefferson City, MO

Floor Sales Clerk (from start to Aug of 90'), Cashier

Jun 1990 to Jan 1992

One-on-one customer service and operating the cash register in accordance with the rules and policies set

forth by Wal-Mart to ensure a good shopping experience for their customers.

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EDUCATION

Jefferson City High School Jefferson City,MO

Business and liberal arts

Sept 1986 to Jun 1990

Finished all four years fo required criteria, with an emphasis on Busniess.

Nichols Career Center Jefferson City, MO

Office Technology

Sept 1989 to Jun 1990

Three part courses to improve my business knowledge and skills, such as office procedures, computer

software, and typing.

Columbia Public School Evening Classes Columbia, MO

Medical Terminology and Medical Insurance Processing

1998 and 1999

Both courses were 12 weeks long, upon completion I received and a certificate of completion. Medical

terminology teaches you suffix, modifiers and conjunctions to better understand the human bodies, organs,

systems and workings. The follow-up to complete the my education, Medical Insurance and Processing,

completing this with above average final grade.

PERSONAL ACHIEVEMENTS

Active member of Jefferson City Jaycees from the start of 2006.

Played on an evening volleyball team for three continuous seasons.

Group Achievement Award in Sept of 99'.

10 years Service Award in 2002

15 years Service Award in 2007

Served twice on our Employee Association Committee

Recipient of Employee of Month Award, once

In 2004, I made the nomination of Diane Hoelscher, and got it, for Employee of Month for January

of 2004.

REFERENCES

David and Wanda Stull, 2201 S Country Club Dr, Jefferson City, MO 65109 - Home Phone #: 573-***-****.

Former Neighbors of 20 plus years.

Vickie L. Abbott, PO BOX 320756, Tampa, FL 33679- Home Phone #: 813-***-****.

Former Supervisor from Answer Jefferson City.

J. Kay Niemeier, 1805 Lisa Dr., Jefferson City, MO 65101- Home Phone #: 573-***-****.

Co-worker from Answer Jefferson City, Management Analyst with the Missouri Public Service Commission.

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