Customer Service Representative

Franklin University Columbus, OH

Associate of Science,

Organizational Leadership 2009

Franklin University Columbus, OH

Graduating Fall 2011

BSAD &HRM

Lavon L. Ca r te r

• 2951 Blackbird Ct • Columbus, OH 43219 • 614-***-**** • *********@*****.***

• Excellent written & verbal communication skills.

• Sound decision making & problem solving strategies

• Active in training & the development of others.

• Capable of adapting to any work flow environment.

• Knowledgeable & adept in accounting procedures.

•

Proprietor

Columbus, OH

Program Administrator 2006-2010 sent

Execute daily operations of activities including curriculum planning, meal prep.

Adhere to Title XX standards and procedures in order to maintain a

safe learning environment.

Wrote, designed and produced contracts for clients to be

submitted upon acceptance for child care services.

Conduct parent meetings to partner in the development of children in my program.

Provide feedback pertaining to fees and openings for

child care services.

Maintain records of all program participants.

Host Parent Orientation classes

Prepare payroll, year-end tax totals for clients, and collect

monthly fees for services.

Safe-lite Auto Glass Senior CSR 2004-2006

• Processed auto glass claims for insurance companies.

• Promoted to senior customer service representative within three

month’s of employment.

• Allocated claims to the appropriate departments.

• Defuse escalated calls within business

guidelines

• Trained new representatives on auto glass claim system.

Manpower

Assignment: Abbott Nutrition Company Operator 2002-2004

• Direct and connected callers to appropriate departments and or persons.

• Updated new contract employees information into database.

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