Customer Service Technician

André E. Oliver

**** ****** ***** ** ******, South Carolina 29154 abis9o@r.postjobfree.com 803-***-****

OBJECTIVE

To secure a challenging position in a progressive organization which will offer personal growth and career

potential.

EXPERIENCE

Customer Care/ Floor Support,Sykes Enterprises, Inc., Sumter, SC, March 2010 – Present

• Receives transactions from users regarding customer service or technical support needs.

• Provide detail and accurate accounts of customer calls for prevention of future audit issues.

CBO Specialists I, First Citizens Bank, Columbia, SC, January 2008 - January 2009

• Reconcile rejected and missing items; encode and place documents in appropriate transport pockets.

• Perform balancing of customer, teller, and branch transactions using accounting methodology.

• Key bank documents with serial numbers, ABA numbers, account numbers, transaction codes, and

amounts.

• Operate ten key skills in an accurate and expedient manner in order to ensure a positive effect on bank

customers.

• Handle confidential and proprietary information and adhere to security and operational policies.

Sterile Processing Technician, Tuomey Regional Medical Center, Sumter, SC, April 2007 – January 2008

• Sort, disassemble, clean and disinfect trays, instruments, carts, supplies and equipment.

• Operate and maintain cleaning, sanitizing, and sterilization equipment.

• Ensure use of effective and safe sterilization procedures.

• Provide instrument sets for surgical procedures and case carts for booked and emergency surgery.

Inventory, select, and replenish supplies to medical/surgical carts on a regular basis.

• Report problems regarding availability of instruments and supplies.

• Use computers to order supplies as well as to process and maintain records.

Driver, Wessin Transport, Sumter, SC, April 2005 – April 2007

• Responsible for timely delivery and retrieving of customer products.

• Responsible for account management, pricing, and stocking of products.

• Accountable for sales and operation as well as the management of daily data.

Automotive Technician, Sears, Charlotte, NC, December 2003 - June 2005

• Responsible for changing brakes, oil, batteries, and alternators.

• Perform general administrative duties and implement company procedures.

Packer/Shipper, Honda MFG of South Carolina, Florence, SC, May 2003 – December 2003

• Responsible for final merchandise inspections and monitored shipping of product.

• Manage ATV gas drainage and prepare the ATV for shipping.

• Examine shipper information to ensure accurate billing.

Research and correct billing errors on shipped merchandise.

• Interact, assist, and cooperate with coworkers to ensure timely availability and service to the customer.

EDUCATION

Graphic Design Major The Art Institute of Charlotte Charlotte, NC January 2005-Present GPA: 3.31

SKILLS

Proficient in Microsoft Word, PowerPoint, Excel and Microsoft Works.

Possess strong communication, customer relations, interpersonal, and organizational skills.

Self-motivated and reliable professional who demonstrates leadership and initiative.

Capable of completing multiple tasks in a time sensitive environment.

Contact this candidate