Customer Service Manager

Frederick K. Van Patten

*** *. **** ****** **********, SC 29702

******************@*****.*** 704-***-****

[pic]

Manufacturing & Distribution Management

Forecasting & Planning Supply Chain Management Operations

Management

I have over 20 years of progressively responsible supply chain management

and operations management experience in both start-up and growth

organizations. I have run daily manufacturing operations in a medium-sized

factory (250,000 sq ft.). I have a proven track record for productivity

gains and cost reductions. I have broad-based customer service experience.

I'm experienced in all phases of logistics including demand planning and

replenishment, systems development, warehouse design, software selection,

staffing and training, directing lean manufacturing and six sigma

initiatives, crafting strategic partnerships with key suppliers and major

customers, opening new operations sites, and transitioning business. I have

years of experience in production and inventory management. I'm a CPIM with

APICS. I'm a great problem solver who thrives in a dynamic environment.

Lean Manufacturing & Six Sigma Initiatives

I've championed Lean/Six Sigma projects in manufacturing areas-mastering,

electroforming, molding, printing, and packaging. My staff was trained in a

variety of tools to achieve and maintain a Lean environment-Six Sigma

DMAIC, SPC, 5 S's, Value Stream Mapping, Root Cause Analysis. In all our

initiatives we attempted to reduce waste, compress time, and increase

flexibility.

Under my leadership, the manufacturing and logistics departments undertook

and successfully completed several major Six Sigma projects in the last two

years:

. Disc Thickness Reduction (resulted in raw material cost reduction)

. Production Yield Improvement (increased yield of good product off

production lines)

. Cycle Time Reduction (produced more product, increasing capacity)

. Process Flow Improvement (streamlined manufacturing processes)

[pic]

Professional Business Experience

Entertainment Distribution Company, LLC Kings Mountain, NC

5/2007 - 4/2009

Director of Operations

I was responsible for manufacturing and logistics at make-to-order factory

that was the exclusive manufacturer of Universal Music CD and DVD products.

I supervised six direct reports-Manager of Planning & Scheduling, Manager

of Organizational Effectiveness, Manager of Pre-Production, Manager of

Replication & Printing, Manager of Packaging, and Manager of Warehousing.

There were 410 permanent employees in the manufacturing and logistics

departments, plus seasonal temporary personnel. Functional responsibilities

included forecasting and planning, production scheduling and control, bills

of material, film and screen preparation, tape mastering, disc mastering,

electroforming, compression-injection molding, screen and offset printing,

automated and specialty packaging, stores, receiving and put-away, cycle

counting, picking production floor consumables, and shipping finished

goods.

Entertainment Distribution Company, LLC Kings Mountain, NC

12/1996 - 5/2007

Director of Logistics

I was responsible for integrated supply chain at make-to-order factory that

was the exclusive manufacturer of Universal Music CD and DVD products. I

supervised four direct reports-Manager of Customer Relations, Manager of

Purchasing, Manager of Factory Scheduling, and Manager of Warehousing.

There were 95 permanent employees in the logistics departments. Functional

responsibilities included forecasting and planning, customer service,

purchasing, production scheduling and control, bills of material, stores,

receiving and put-away, cycle counting, picking production floor

consumables, and shipping.

The Body Shop, USA Wake Forest, NC

9/1993 - 8/1996

Director of Logistics

I was responsible for forecasting and planning, purchasing, production

scheduling and control, logistics system development, customer service,

order fulfillment, warehousing, and traffic for manufacturing plant and

three regional distribution centers.

The Body Shop, West San Francisco, CA

6/1991 - 9/1993

Warehouse Operations Manager

I designed, implemented, staffed and managed area distribution center to

include materials management, customer service, order fulfillment,

warehousing, and shipping.

Laurel Burch, Inc. San Francisco, CA

9/1988 - 5/1991

Warehouse Operations Manager

I managed a warehouse, a light assembly function and the materials

management functions for a national jewelry wholesaler.

[pic]

Education and Credentials

BA University of Washington (Seattle) MFA University of

California (Davis)

Certified in Production and Inventory Management (CPIM)

by American Production and Inventory Control Society (APICS)

I have taught Value/Supply Chain Management as an adjunct instructor

at Cleveland Community College, Shelby, NC

Contact this candidate