Manager Customer Service
Resume:
Charles Walker
Phoenix, AZ
abis93@r.postjobfree.com
SUMMARY OF PROFESIONAL QUALIFACTIONS
. Experienced manager with expertise in human relations and project
management
. Extensive background in staff recruitment and retention.
. Extensive training in computer repair and network architecture.
. Superb written and oral communication skills
. Organizational and Strategic Planning
. Management Coaching
. Knowledge of Federal and State Employment Law
PROFESIONAL EXPERIENCE
L2/Help Desk Representative
Grand Canyon University
Jan. 2010 -Present
Phoenix, AZ
Salary: $16.00/hour
. Managed and administered logins, passwords, and information for school
online courses.
. Provide problem resolution or route calls to appropriate service
provider.
. Open and monitor case files from each problem submitted by each user.
. First call resolution.
. Follow up on calls that have been escalated to gauge customer
satisfaction.
. Assisted other L1 techs with solving issues and proper escalation
procedures.
Assistant Manager
Wendy's
Aug. 2008-Nov. 2009
Surprise, AZ
Salary: $30,000/year
. Supervised the opening and/or closing of my store's location.
. Managed 2-3 shift supervisors and 7 crew members.
. Interviewed and hired prospective employees.
. Handled accounting duties, food inventory, waste control and most
general restaurant maintenance.
. Resolved any employee or customer complaints in a fair and kind
manner.
. Implemented polices and procedures with my employees to provide a safe
and effective work and dining environment.
L1/Help Desk Representative
E-Telecare Global Solutions/Stream
Jan. 2006-July 2008
Tempe, AZ
Salary: $17.00/hour
. Handled all inbound calls from clients needing IT support on Dell XPS
systems.
. Walked clients through troubleshooting their computer issues, fixing
the issues, and solving what caused the issue.
. Handled elevated calls from clients with issues beyond the basic call
in.
. Provided superior customer service to our clients and a quick
resolution
of any computer issue they were having.
Charles Walker
Page. 2
CAD Specialist
Sverdrup Civil Inc.
June 2002-March 2004
Philadelphia, PA
Salary: $30,000/year
. Responsible for building CAD drawings based on information provided by
customers and engineers.
. Provided technical expertise and guidance in preparation and
architecture of efficient datasets, layouts, work statements, drawings
and delivery schedules.
. Organized all drawings for weekly coordination meetings.
. Handled all engineer sketches and converted into digital file.
Assistant Manager
Boston Market
Jan. 2000-May 2002
Paoli, Ardmore, PA
$28,000/year
. Held store at 93% or better for every OC inspection.
. Excellent store cleanliness.
. Supervised 5-6 member crews and often step in when needed at stations.
. Handled inventory and proper storage of all food and supplies.
. Stores food waste cost and crew shift hours kept low and always
regarded.
Human Resources/Personnel
United States Air Force
Dec. 1995-Dec. 1999
Tyndall AFB, Panama City, FL
Salary: $27,000/year
. Supervised and performed personnel activities and functions, personnel
action request, source documents, unit, field, and master personnel
records
. Update military personnel data system (PDS) records
. Advises on benefit programs
. Creating and updating of identification
. Ensures compliance of policies, directives, and procedures
Salary Requirements
Based on my qualifications and past salary history I am seeking a salary in
the $15-18/hr range.
Computer Skills
Microsoft Windows XP/Vista/Windows 7
Adobe Reader 9.3
Microsoft Office Suite 2007
AutoCad r10 -2002
Open Office 3.2
A+ Certification (Pending)
Cisco Desktop (IP Phones)
IE/Firefox/Chrome/Safari setup and config.
Education
. Florida A&M, Tallahassee, Florida, class in Human Resources
. Burlington County College, New Jersey, class in Hospitality
Supervision in Personnel Management
. Burlington County Institute of Technology (High School), New Jersey,
Diploma and Certificate in Computer Integrated Manufacturing Systems
-(CIMS) (Machine Shop, Drafting, Computer Repair, Basic Electronics)
Contact this candidate