Human Resources Customer Service

Brenda Gonzalez

**** ** ***** *** *****, Fl *****

305-***-**** Cell * 305-***-**** Home * abis8h@r.postjobfree.com

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Human Resources Specialist

Professional Summary:

Expert in Administration - Staff Support - Policy Interpretation

Versatile, high-energy professional who supports and enhances Human

Resources initiatives by driving results and contributing to team efforts.

Keen ability to partner with various departments to understand business

objectives and identify corresponding Human Resources needs. Outstanding

team player with proven ability to organize and prioritize work in high-

pressured environments. Skilled in multiple areas of technology including

ADP Software, IBM 6000, ABRA, Timberline, QuickBooks, Time Star and Nova

time, WASP, Microsoft office (Word, Excel, PowerPoint, Outlook, etc),

Microsoft Windows XP.

CORE COMPETENCIES

Customer Service - Organization & Communication - Data Analysis-

Administration- New Employee Orientation

Logistics - Growth Strategies- Benefit Administration - Payroll

HUMAN RESOURCES PERFORMANCE

FastTrain II Corporation- Miami, Fl

Human Resources Manager 2009-present

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. Saved company approximately $90,000 a year by bringing HR services,

benefits and payroll in-house.

. Provided excellent HR services that encouraged employees & management

team to improve themselves, their work environment, and company pride.

. Solely managed all day-to-day operations of the Human Resource

Department such as interviewing, hiring, terminating, training,

mentoring, counseling, responding to all employees' inquiries, Worker's

Compensation and benefits administration.

. Consistently provided management policy interpretation and assured

accurate and consistent application of all organization policies and

procedures in accordance with federal and state laws.

. Improved company's initial impression with new hires by creating a

comprehensive, professional packet of company vision, statement, and

documentation along with streamlined introductory processes.

. Created job descriptions, employee forms and revised employee handbook

with CEO's revision and approval.

. Consulted with CEO and senior management as team lead for HRIS

implementation, evaluating bids, executing implementation, and training

staff on system.

. Successfully conducted insurance open enrollment.

. Improved employee morale by implementing monthly birthday celebration,

pot lucks, contests and other related employee activities.

MCM, LLC, Miami, Fl 2008-2009

Human Resources Generalist

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. Managed department goals and objectives including the development,

recommendation and implementation of personnel policies.

. Maintained handbook policies and procedures, and ensured personnel

compliance.

. Performed employee relation counseling and assisted in planning company

functions.

. Coordinated benefit meetings and assisted employees with enrollment.

. Monitored monthly statement to ensure correct billings.

. Monitored vacation schedules.

. Conducted recruitment for all exempt and non-exempt personnel and

directed new hire orientations.

. Implemented HRIS software; developed and implemented employee

performance measurements while acting as company liaison with legal

counsel.

. Successfully represented company in unemployment hearings.

. Maintained HRIS, HR records and regulatory agencies reporting.

. Responsible for occasional payroll administration via Timberline

software and workers compensation.

. Managed hiring, termination, and background check verifications.

. Conducted and with personnel disciplinary hearings, handle grievances,

and assist with investigations.

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CompuPay, Inc

Corporate Payroll/Commissions Administrator 1994

- 2007

Payroll Administration Responsibilities:

. Managed the accurate and timely in-house payroll processing (fourth

largest privately-held payroll outsourcing company based in Miramar,

Florida) for 650+ (hourly and salary) corporate and large multi-state

employees on a bi-weekly basis

. Processed payroll via IBM 6000 system (in house program) and ABRA

Payroll system

. Worked closely with HR Business Partners on payroll processes and

practices in areas of Health, Welfare & Operations (e.g. Employee

Deductions, Garnishments, Workers Compensation, 401K, Severance

Payroll, Relocation, Billings, Expense Reports Reconciliation, Leave

of Absences, and Accruals)

. Properly entered, reviewed and recorded employees' timesheets

. Balanced payroll accounts through auditing, analyzing, identifying and

resolving discrepancies

. Ensured data accuracy, integrity, and timeliness of payroll processing

including state and federal taxes as well as W2's

. Updated states' unemployment rates in ABRA Payroll system

. Calculated and processed garnishments, retro payments, child support

orders, wage levies and assignments

. Managed all Payroll records and files for reviews and compliance with

audit procedures. (i.e. 401k, Worker's Compensation yearly audits)

. Directed assistance to external and internal auditors in all aspects

of Payroll area (e.g. records, processes, reports, etc )

Human Resources Accountability:

. Processed New Hires

. Processed Background Checks

. Processed Annual Employee Open Enrollments

. Administration of all insurance benefits and served as a customer

service representative between the employee and the insurance carrier

. Reconciled and approved monthly insurance bills and submitted for

payment

. 401k Administrator

. Worker's Compensation Claims

. Kept employees' files updated with all insurance information

References available upon request

Contact this candidate