Customer Service Supply Chain

James P. Dykes III

*** ***** ******, ********, ** 15055

724-***-**** *******@*****.***

EDUCATION

Master of Business Administration

December 2007

Joseph M. Katz Graduate School of Business, University of Pittsburgh

Concentration: Operations and Supply Chain

Bachelor of Science in Business Management and Marketing

May 2003

The Pennsylvania State University, New Kensington, PA

EXPERIENCE

MBA Experience

Genco, Inc., Reverse Logistics Analysis Project

April 2007

. Detailed value-added analysis of Genco Marketplace Supply Chain

division.

. Analyzed all sales and in-bound data for a two-year period.

. Produced an Excel and Visio document showing where value was added in

their processes.

. Experienced knowledge of Microsoft Word, Excel, Access, and

Powerpoint.

Giant Eagle, Inc., Pittsburgh, PA

Distribution Supervisor May

2007-Present

. Aided in the Go-Live and adaption of the Manhattan Warehouse

Management System.

. Performed on-going analysis of production throughout the warehouse

environment and implementation of Toyota Production Systems.

. Supervision of over 70 team members.

. Developed an understanding of Giant Eagle Supply Market, their

development and implementation.

. Successful implementation of Rapid Replenishment in our warehouse

environment.

. Integrated with co-workers to collectively confront and resolve issues

that may arise within the warehouse.

. Assist with carriers and personnel to accomplish scheduled and on-time

deliveries.

. On-Going development of personnel within warehouse environment to

assure optimal production.

. Aided in the successful goal standards of lowering shrink percentages

throughout the warehouse and company-wide.

. Successful implementation of Safety programs and monthly Safety

meetings among team members.

. Ensured products are received and shipped in a timely manner.

. Continuous implementation of process improvements in our warehouse

environment to optimize distribution.

. Worked with inventory to manage and control our inventories on hand.

. Co-leading an in store-leveling project that enabled to maximize

pallet cubes as well as optimize full trailer deliveries to stores.

. Troubleshoot issues and matters within warehouse and systems

environment.

. Successful management of loading dock and outbound deliveries.

. Supervision and management of Seegrid automated material handling

equipment within warehouse.

. Chair of Safety Committee aiding in maintaining a safe working

environment for all team members.

Ariba, Inc., Pittsburgh, PA

Global Field Marketing Intern

March 2006-August 2006

. Responsible for building up existing CRM applications as applied to

all new and existing clients.

. Leveraged Ariba's market share while utilizing their spend management

solutions to achieve market excellence.

. Knowledge and understanding of Ariba Buyer and Oracle buyer

procurement software packages.

. Responsible for prospecting and initiating new client relationship

via existing internal database.

. Team player in the utilization of Ariba's customized ERP application

(Buyer Software) that managed all internal/external documentation.

. Understanding of the product life cycle which includes initiation of

procurement, forecasting, maintenance, all existing and new customers

and clients.

. Self-Motivated and maintained own goals as well as obtaining team

goals and time constraints.

. Utilized marketing variables as applied to spot analysis, product,

price, place, and promotion.

. Aided in revisions of Quarterly Supply Management documents sent to

clients.

. Initiated and produced purchase orders for Ariba Live 2006.

. Use of Salesforce.com to research and update contacts, as well as

input pertinent data.

Bobby Rahal Motorcar Company, Wexford, PA

Loaner Car Coordinator

July 2003-March 2005

Mercedes-Benz Dealership

. Responsible for fleet of 130 courtesy cars. Named Team Player of the

Month - October 2003.

. Performed a variety of customer service and satisfaction activities.

. Researched all incoming and outgoing customer traffic as applied to

inventory across all model lines.

. Constructed an Excel database of our rental fleet and managed the

scheduling of their servicing and availability.

. Implemented outsourcing of vehicle repairs and services to all

dealerships within the network and produced purchase orders for

repairs and new vehicles.

. Responsible for maintaining the highest Customer Satisfaction Survey

Index level of any Mercedes-Benz Dealership on the East Coast.

ACTIVITIES

Special Events Coordinator, Student Government Association

August 2000-May 2002

The Pennsylvania State University

. Planned and promoted events on campus, oversaw 25 member committee.

. Maintained a strict budget for all events throughout the year.

. Continuous submittance of proposals for funds and produced purchase

orders through the University.

. Actively engaged in outsourcing of events to suppliers.

. Worked closely with students, faculty, and staff setting events and

meeting deadlines.

. Coordinated with the other SGA officers as well as the employees of

the University as a team to aid in the function of the campus and to

reach out to the community.

. Continuous multitasking of planning events as well as scheduling

meetings on campus.

AWARDS AND HONORS

Recipient of the Pennsylvania State University Eric and Josephine Walker

Award for Leadership, Scholarship, Character, and Citizenship, April, 2002

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