Customer Service Medical Assistant
Resume:
KIMBERLY Y KENDRICK
**************@*****.***
OBJECTIVE: To contribute my education and skills in a position with a
growing and dynamic firm.
PROFILE:
Ability to Multi-Task Effectively
Detail-oriented and resourceful in completing projects
Strong organization and interpersonal skills
Highly trustworthy, ethical, and discreet
Committed to providing superior customer service
Experienced and effective at working in a fast-paced and demanding
environment
Proficient in Microsoft Office : Works, Word, Excel, PowerPoint
Proficient in Quick Books Pro
Strong verbal and written communications skills as well as problem
solving
Preparing, Scanning, and Filling Documents
EDUCATION:
Riverview Gardens High School, Completion June 1999
Sanford Brown College, Medical Assistant Program, Completion July
2006
{hands on training: clinical procedures, medical asepsis,
computerized billing, hematology, urinalysis, medical administrative
procedures, human biological systems, pharmacology, human anatomy, EKG,
ICD-9, and CPT coding}
University of Phoenix, BSBM, completed 2yrs
WORK HISTORY:
ROSE INTERNATIONAL Chesterfield, Missouri
Contractor for Verizon Alternate Channels
Customer Service Associates (May 2009-Dec 2009)
Responsibilities included:
To set up residential order for Verizon Wireless Kiosk employees, Door 2
Door employees and there smaller clients (Whitefence, Allconnect, and
Allconnect DTV) such as: telephone(voice), internet (fios) fiber and copper
high-speed internet cable fiber for TV or DirecTV.
Make sure the customer and employee is satisfied with there order, as well
as answering any type of Billing issue also
Review terms of service/contract with the customer
IHD Department "Internal Help Desk Team Lead" (Dec 2009-June 2010)
Responsibilities included:
Answer ALL questions that the customer service rep CAN NOT answer
Handled all back-office management functions, including employee/customer
relations and accounting
Expedited clients relations, order processing and routine upkeep of the
business
Coordinated efforts between customer needs and group personnel
Provide assurance for all supervisors calls, monitor/coach all employees
Place/escalated orders for the offline programs such as: STOP and ECORS
Run a HELP DESK CHAT for all the representatives in the call center
Scan and Filing Documents
Preparing Documents for training purposes
REALTIME RESULTS INC Westport, Missouri
Customer Service Associates (July 2007-May 2009)
Responsibilities included:
To set up residential orders for AT&T Wireless Kiosk employees such as:
telephone(voice), internet (fios) fiber and copper(DSL cable) fiber for TV
U-Verse or Dish Network
Take final payment via credit or debit card
Review terms of service/contract with the customer
Trouble shoot some equipment
UPS Earth City, Missouri
Package Handler/Package Sorter (April 2006-May 2009)
Responsibilities included:
Keep records of all outgoing shipments
Prepare shipping documents and mailing labels correctly
Look up compute freight or postal rates
Record weight and cost of each shipment
Use hand-held scanners to record barcodes on incoming products
Sort the package according to destination
Inspect and verify size, weight, and contents
Check for any discrepancies
Load the package
RAM MAINTENANCE St. Louis, Missouri
Office Manager (June 2004-July 2005)
Rapid LLC St. Louis, Missouri
Office Assistant (August 1999-June 2001)
Responsibilities included:
Handled all official company correspondence via internet (email)
Upgraded office filling system
Typed all company documents
Created a computerized customer database
Responsible for new employee training
Answered phones and meet with the public to answer questions
Prepare and recorded timesheets and schedule appointments
Dealing with money transaction (payroll/deposits)
Scan and Filing Documents
Prepared Documents
HOLLANDER LAW OFFICE St. Louis, Missouri
3rd Party Collections ( May 2002- June 2004)
CLIENT SERVICES INC. St. Peters, Missouri
3rd Party Collections ( June 2001-May 2002)
Responsibilities included:
Using generated dialer to contact customer regarding their overdue account
(s)
Skip-Tracing
Review terms of service/contract for the customer
Offer the customer advice/payments arrangements via check by phone, credit
or debit card
REFERENCES UPON REQUEST
Contact this candidate