Karen N. Johnson

**** ***** ****** ( LAKE CITY, FL 32024 ( 386-***-**** (

abis4d@r.postjobfree.com

Dedicated, hard-working individual known for attention to detail and

timeliness in managing daily office functions backed by solid credentials

(BS in Management) and proficiencies in Windows Operating Systems and MS

Office Suite.

Key Skills

OUTGOING & POSITIVE "CAN-DO" ATTITUDE MS Office & Internet Browser

Flexible, Reliable & Self-Motivated Applications

Adept in Learning & Maintaining New Records Organization & Management

Skills General Computer Troubleshooting

Establishing & Maintaining Able to Prioritize Tasks & Work

Relationships Productively Under Pressure

Teambuilding & Staff Supervision Accounts Receivable Processes &

Complaint Handling & Resolution Management

Invoices/Account Statements/Payment

Transactions

Professional Experience

TRIMARK PROPERTIES, LLC - GAINESVILLE, FL

09/2003-10/2010

Property Manager, 09/05-10/10

Previous Position: Leasing Consultant, 09/03-09/05

Promoted to manager position to supervise, train and retain 5+ Leasing

Consultants and Night Managers. Cultivated an environment where employees

were motivated to deliver top performance and where Residents received

exemplary customer service. Maintained 100% occupancy and above average

renewal ratios during tenure.

Selected Contributions:

. Coordinated with and assisted the Director of Operations, Controller and

Marketing Director with the accomplishment of company goals.

. Maintained confidentiality while handling sensitive customer issues in a

respectable and timely manner.

. Performed generalized office tasks such as answering phones, ordering

office supplies, generating correspondence, faxing, copying, scanning,

maintaining records and creating excel spreadsheets and charts.

. Reconciled account ledgers, entered payments and processed electronic

bank deposits.

. Performed final inspections of units and generated final account

statements.

. Ensured fair housing compliance.

. Planned apartment community events.

paradigm properties- Gainesville, FL

01/2003-09/2003

Leasing Consultant, Arbor Park Apartments

Provided superior customer service and resident relations based on

exceptional communication and interpersonal skills.

Selected Contributions:

. Helped increase the occupancy rate of a 201 unit complex to 95%.

. Managed the sales process, from start to finish; presented apartments,

overcame objections, followed up, built relationships and created

excitement.

. Maintained relationships by providing excellent customer service and

helped residents resolve problems as they arose.

. Coordinated service calls with local and regional Maintenance

Supervisors.

. Generated and distributed notices and advertisements.

Karen N. Johnson

R SUM ( PAGE TWO

Professional Experience (continued)

BABY GATOR- GAINESVILLE, FL

11/2001-05/2002

Child Care Assistant

Aided Teachers in the administration of educational and recreational

activities for children, ages six weeks to two years, based on compassion.

Selected Contributions:

. Helped children develop vital social, cognitive and physical skills.

. Maintained a clean, appealing and safe environment.

. Assisted with daily lesson plans.

. Helped children with daily routines such as dressing, toileting, eating

and sleeping.

Dr. bernard F. Germain, M.d., P.a. - Tampa, FL

05/1999-05/2001

Office Assistant

Utilized interpersonal, organizational, and technical skills to provide

administrative assistance in a fast-paced environment to ensure patient and

staff satisfaction.

Selected Contributions:

. Maintained medical records.

. Scheduled and confirmed Patient appointments

. Answered phones, faxed documents and created memos.

. Communicated with insurance providers regarding billing issues.

Education

UNIVERSITY OF FLORIDA - GAINESVILLE, FLORIDA

Bachelor of Science in Business Administration with a Specialization in

Management, 2006

Grace hill- Online Multifamily Educational Training Courses

Conflict Resolution (Supervisor Edition), Customer Service as a Competitive

Advantage, Preventing Sexual Harassment, Fair Housing, Resident Retention,

Traffic Generation, Leasing for a Living

C.L.A.S.S. Leasing Course- 8 hour seminar

References

PHIL WAGNER, DIRECTOR OF OPERATIONS, TRIMARK PROPERTIES, LLC

Wade Splonskowski, Customer Service Coordinator, Trimark Properties, LLC

Technology Summary

MS OFFICE (EXCEL, OUTLOOK, POWERPOINT, PUBLISHER, WORD) ( MS WINDOWS (ALL)

( INTERNET BROWSER APPLICATIONS

386-***-**** ( abis4d@r.postjobfree.com

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