Customer Service Management

*** ****** ***** *********, * l l inois ***** 815-***-****

*********@***.***

M ichelle R. McDaniel

Objective

The goal is to work for a company that will allow me to use my talents and skills to not only improve as

an individual but to help the company accomplish goals set by the company and to represent them in a

p rofessional manner at all times.

Technical Skills/Proficiencies

• Quick Books

• Microsoft office

• Microsoft excel

• Microsoft outlook

• Microsoft access

• Microsoft word

• Microsoft PowerPoint

Experience

April 2010-present Jamie’s Tanfastic Roscoe, I L

• Run daily cash reports, balance cash drawer, clean salon

• Assist customers in their tanning needs, provide outstanding customer service

January 2009-April 2009 Northern I llinois Tax Rockford, I llinois

Service

• Tax Preparer and customer service

• Prepare customer’s income taxes, provide excellent customer service, contact media

May 1997-March 2008 Chrysler LLC Belvedere, I llinois

• Automobile assembler

• Assemble automobiles with correct parts and work in a team setting

Education

Rasmussen College Rockford Assoc. Business Management

• Business Management

• Marketing, Customer Service, Accounting, Business Law, Speech

Boylan H igh School Rockford

• Normal required courses

• Economics, typing, shorthand, speech, Int roduction to Business

Awards/Accomplishments

Outstanding Customer Service A ugust 1993

Recognition

Received the award for giving exceptional customer service

Outstanding Scout Spirit Award February 2008

Received the award for showing outstanding scout spirit in the Boy Scouts of America

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