Sales Customer Service

WENDY P. HILKER

*** ******* ******* **** ( Atlanta, GA 30342 ( 678-***-**** (

************@*****.***

SUMMARY Sales support and administrative specialist with over a decade

of experience in the financial services industry. Proven

ability to multitask in a fast-paced environment using

strong organizational and interpersonal skills.

EXPERIENCE RBC BANK - Atlanta, GA

Sept 2009 - present

Senior Executive Administrative Assistant, Commercial

Markets

. Provide administrative support to the President of

Commercial Markets, including managing calendar,

planning meetings, arranging travel, producing expense

reports and phone coverage

. Manage projects on behalf of manager and compile reports

on a weekly basis to analyze production of the

Commercial Markets team

. Provide internal and external customer service and act

as liaison between manager and members of the senior

management team; create and disseminate critical

business correspondence

. Ensure Commercial Markets team complies with audit

requirements within the administrative capacity,

including monitoring all expenses

SUNTRUST ROBINSON-HUMPHREY - Atlanta, GA

Jul 1998 - Feb 2009* Registered Sales Assistant,

Institutional Equity Sales, Mar 2002 - Feb 2009

. Assisted Midwest sales team with institutional account

coverage, including daily attendance of morning research

meeting and back-up sales and maintenance calls when

necessary

. Participated in sales effort by actively contacting

client base to market company & analyst trips, syndicate

deals, field trips and conferences

. Coordinated over 35 company and analyst marketing trips

to the Midwest & Atlanta per year

. Tracked client holdings, maintained contact database,

helped with distribution of research product; served as

administrative liaison with accounts

. Developed strong relationships with institutional client

base and was recognized in formal voting process by two

accounts for assistance with sales effort

Assistant to Director of Capital Markets, Apr 1999 - Mar

2002

. Assisted with analysis of institutional sales, block

trading and NASDAQ trading production data against peer

firms including the McLagan survey

. Produced commission reports and helped with various

other marketing projects

. Processed all departmental invoices and assisted with

annual budget creation

. Provided administrative support including completing

expense reports, covering phones, coordinating calendar

and making travel arrangements

. Served as troubleshooter for general office technology

problems and as liaison with helpdesk

* Laid off from Robinson-Humphrey from Jan 1999 - Apr 1999

and then rehired.

Floating Sales Assistant, Institutional Equity Sales, Jul

1998 - Nov 1998

. Assisted salespeople with institutional account

coverage, including marketing equity product through

distribution of research materials

. Served as administrative liaison with accounts,

consisting of billing and settlement of trades, opening

new accounts and maintaining account records

EDUCATION B.S., Business Administration - University of North

Carolina at Chapel Hill May 1997

Kenan-Flagler Business School

PROFESSIONAL

LICENSES Registered FINRA Series 7, 9, 10 and 63

Contact this candidate