Manager Customer Service
Resume:
Kyle Shonce
**** ******* **** ***********, **** *3081 614-***-**** ****.******@*****.***
OBJECTIVE Finding the right career for me in my chosen field of study
EDUCATION
May 2010 Mount Union College Alliance, Ohio
Bachelor of Arts / Major: Business Administration / Concentration: Marketing
Earned/contributed 100% of college expenses
RELEVANT EXPERIENCE
August 2009 Dunham’s Sports Alliance, Ohio
May 2010 Key Department Manager
• Supervised staff
• Performed opening/closing routines
• Counted down registers/ran reports/entered deposits of approximately
$2,000 - $40,000 nightly
• Provided constant customer satisfaction
• Worked in all departments within the store
May 2009 Enterprise Rent-a-Car Columbus, Ohio
August 2009 Management Intern
• Learned inside and out of the leading company in the
car rental industry
• Discovered many skills regarding selling quality product
to customers
• Acquired skills applicable to any firm in terms of customer service
August 2007 Staples, Office Superstore Alliance, Ohio
May 2009 Office Furniture Sales Lead
• Assisted customers in finding superior products
• Placed furniture delivery orders
• Broke down and stocked shipment
• Operated register(s)
• Ensured customer satisfaction
• Helped customers in departments other than my own
June 2005 White Glove Cleaning Services Alliance, Ohio
May 2008 Cleaning/Maintenance Worker
• Prepared vacant apartments for incoming residents
• Cleaned up litter on and around the apartment property
• Outside-building maintenance work (wash windows, clean garages, etc.)
June 2003 Bruster’s Real Ice Cream Salem, Ohio
October 2008 Crew Leader/Assistant Manager/Local Marketing
• Supervised two or more employees at all times
• Performed opening/closing routines
• Counted down register(s)/ran reports/entered deposits of approximately
$1,000 or more nightly
• Ensured customer satisfaction
• Worked registers properly and prepared quality product
• Maintained a sanitary work/restaurant environment
• Distributed marketing news for the company to local businesses
Kyle Shonce
6075 Sowerby Lane Westerville, Ohio 43081 614-***-**** ****.******@*****.***
PROFESSIONAL AFFILIATIONS
AMA (American Marketing Association), AAAA (American Association of
Advertising Agencies)
COMPUTER EXPERIENCE/TRANSFERABLE SKILLS
Windows XP/Vista: Microsoft Office (Excel, PowerPoint, Word), SPSS,
AutoCAD, Visio Home
LANGUAGES Spanish: Conversational, 3 years
ACTIVITIES Mount Union College Student Ambassador
The Dynamo Newspaper Staff- Columnist
ACADEMIC ACHEIVEMENT
2008 – The Dean’s List
COMMUNITY INVOLVMENT AND LEADERSHIP
Alliance for Children and Families Service Learning Project
Relay for Life, Race for the Cure
Mount Union College Alumni Activities and Events Planning
REFERENCES
Nancy Yorlano
General Manager of Dunham’s Sports – Alliance, Ohio
Lori Fisher
Human Resources Manager, Enterprise Rent-a-Car
Loretta Wyatt
General Manager of Bruster’s – Salem, Ohio
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