Customer Service Assistant

Veronica Davis

*** ******* **

Athens Ga *****

706-***-****

***********@*****.***

OBJECTIVE

Medical Assistant looking to obtain position in a clinic/hospital facility

where there is opportunity for career growth

EDUCATION

Everest Institute, Norcross, GA

August 2010

Medical

Assistant Diploma

SKILLS

HIPAA/OSHA/CLIA Regulations, Universal/Standard Precautions, Aseptic

Techniques, Infection Control, Medical Abbreviations, Patient Assessment,

Vital Signs, Snelling Eye Chart, Specimen Collection, Medisoft, Laboratory

Testing, Urinalysis, Venipunctures, Phlebotomy, Injections, EKG, CPR

Certified, ICD-9/CPT Coding and Data Entry, X-Ray Certified.

EXPERIENCE

Hartwell Healthcare Center Hartwell, GA

November 2004 - Present

Certified Nursing Assistant/Treatment Aide

. Observed changes in behavior and documented this information in the

patient's careplan.

. Measured and documented vital signs such as temperature, respiration,

and blood pressure.

. Documented nutritional and liquid intake and provided reminders to the

patient about medication.

. Assisted patients with activities of daily living such as bathing,

washing, grooming and dressing.

. Prepared food and assisted the patient with eating.

. Provided social support and companionship to patients who may be

completely house-bound and not receive many visitors.

Oconee Area Home Healthcare Services Athens, GA

October 2004- July 2005

Personal Support Aide

. Assisted patients with activities of daily living such as bathing,

washing, grooming and dressing.

. Transported patients to and from the dining area.

. Observed changes in behavior or health and document this information

in the patient's careplan.

Kentucky Fried Chicken, Elberton, GA

June 2000 - September 2004

Cashier/Shift Leader

. Effectively participated in the overall profit of the company by

accurately managing all cash flow and media at the register.

. Generated new product sales by maintaining an awareness of all

promotions and advertisements and keeping customers informed of daily

specials.

. Took orders for food and beverage based on menu items and served

patrons those items in a timely manner.

. Exhitbited outstanding customer service by providing a friendly

environment, which included greeting and acknowledging customers,

checking with them to ensure that they were enjoying their meals.

. Counted materials, equipment, merchandise, or supplies in stock and

posted totals to inventory records manually or using a computer.

References

Available Upon Request

Contact this candidate