Customer Service Human Resources

Rechelle S. Jones

**** ******* ***** *** ***

Virginia Beach, VA 23452

757-***-**** (cell)

abis1d@r.postjobfree.com

JOB OBJECTIVE

I am seeking a position that capitalizes on my excellent organizational and communication skills in a

company that offers challenge, growth, and the opportunity to broaden my experience.

EDUCATION

Norfolk State University Norfolk, VA

Psychology Liberal Arts

Studying in field of psychology. Degree is still in progress.

Allied Business Schools Laguna Hills, CA

Accounting

Taking online classes for certificate in Accounting. Includes courses in Quickbooks, Microsoft Excel, and

College Accounting.

SKILLS

Front Office Human Resources Multi-phone Lines

Maintain Files Microsoft Word Working Multiple Computer Screens

Customer Service Excel/Powerpoint Data Entry

EMPLOYMENT HISTORY:

8/2007 – Present NCO Financial Systems, Inc. Virginia Beach, VA

Collections/Customer Service Representative

Using computer and communication skills, taking inbound calls for account holders with inquiries about

their accounts current and past due. Making outbound calls to obtain a financial obligation from account

holders. Also includes extreme customer service skills for handling troubled account holders and coming

to fair resolutions for their problems.

1/2007 – Present VA Army National Guard Virginia Beach, VA

Human Resource Specialist

Prepares and processes recommendations for awards and decorations and arranges for awards ceremony.

Pre pares, updates, and coordinates requests for evaluations, to include responding to evaluation inquiries.

Prepares and monitors requests for promotions and arranges for promotion ceremony, to include

promotion declinations, reconsideration for promotions, and arrange for reduction and removal boards for

soldiers on local promotion standing lists among other duties.

6/2006 – 5/2007 Chanello’s Pizza Chesapeake, VA

Delivery Driver

Efficiently making multiple deliveries to customers in a suitable time frame. Also includes maintaining

the store and time management.

Rechelle Jones

Page 2

11/2006 – 1/2007 Rainbow’s Chesapeake, VA

Sales Associate

Having effective communication skills with customers, handling cash and credit transactions, maintaining

a clean storefront, and stocking merchandise.

08/2005 – 02/2006 Portsmouth Public Schools Portsmouth, VA

Attendance Office Assistant

Maintaining student records and files, keeping track of student attendance and reporting it to school

officials, help keep and maintain appointments with office officials, and also help with delivering mail to

individuals working in school.

References available upon request

Contact this candidate