HEATHER HARRISON

**** ***** **** ***. #**

Santa Rosa, CA 95407

707-***-****

SUMMARY OF SKILLS

A highly talented Waitress/Customer Service Representative with a lot of

restaurant experience working as a team to take orders, set, serve and

clear tables. Also dealing with the exchange of bills and money. Excellent

ability to communicate clearly with customers under various circumstances.

Great Appearance, decorum and friendly nature. Exemplary customer care

skills. Willing to take on added responsibility. Strong sense of ethics.

EDUCATION

High School Graduate - Sonora, CA.

EXPERIENCE

ZACHARY A. COOPER M.D. - Sonora, CA

01/09-09/09

Receptionist:

1. Greeting and checking patients in.

2. Answering phones

3. Making, Canceling, and rescheduling patients.

4. Checking patients out and collecting tender when necessary.

5. Updating charts

BLACK OAK CASINO-Sonora, CA

05/08-11/08

Server:

6. Greet guests with a smile.

7. Present menus to patrons informing them of daily specials and answering

questions about menu items, also making recommendations upon request.

8. Taking orders.

9. Serve food and/or beverages to patrons.

10. Check with customers to ensure that they are enjoying their meals and

take action to correct any problems.

11. Prepare checks that itemize and total meal costs and sales tax.

12. Stock service areas with supplies.

13. Clean tables

RED LOBSTER -Rohnert Park, CA

09/07-03/08

Server:

14. Greet guests with a smile.

15. Present menus to patrons informing them of daily specials and answering

questions about menu items, also making recommendations upon request.

16. Taking orders.

17. Serve food and/or beverages to patrons.

18. Check with customers to ensure that they are enjoying their meals and

take action to correct any problems.

19. Prepare checks that itemize and total meal costs and sales tax.

20. Stock service areas with supplies.

21. Clean tables

APPLEBEES RESTAURANT- Santa Rosa, CA

02/06-06/07

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