Customer Service Administrative Assistant
Resume:
Shannon E. Martin
Montgomery, Alabama
abis16@r.postjobfree.com
Objective
To utilize my communication and interpersonal interfacing skills in a challenging, yet
rewarding environment to enhance the fiscal viability of my employer
Qualifications
Client oriented with strong analytical and interpersonal skills with proven organization and
computer skills, [Microsoft Windows and Office, Excel, Word and PowerPoint]. Technical
skills include typing 45+ wpm. Hardware: Calculator, Copier, Fax Machine, Binding
Machine, Laminator, and Multi-line telephone.
Education
Kaplan University
July 2009-Current
Medical Office Management/Health Information Technology (Honors Program)
Texas Careers, San Antonio, Texas
March 2006-December 2006
Medical Assisting Program
Information Management Training School, Biloxi, Mississippi
November 2003-January 2004
Information Management Certification [Administrative Assistant]
Basic Military Training, San Antonio, Texas
October 2003-November 2003
Graduate of the 320th Training Squadron
Georgia Military College, Midgeville, Georgia
June 2003-August 2003
Earned 12 course credit hours [made Dean’s List] 3.8 GPA
Southern Illinois University @ Carbondale, Carbondale, Illinois
August 2001-May 2002
Undergraduate Studies
Earned 28 course credit hours
Evanston Township High School, Evanston, Illinois
August 1997-June 2001
High School Diploma
Relevant Experience
A.S.K Telemarketing, Montgomery, Alabama
Customer Service Agent
May 2009-Current
Handles inbound and outbound telemarketing calls for clients.
Completes Sales Campaigns
Assists with company survey requests
Sprint(ER Solutions), Montgomery, Alabama
Financial Service Representative
January 2009-May 2009
Assisted customers with billing actions/requests
Created payment arrangements suitable for their needs if qualified
Upgraded and Downgraded monthly charged service plans
Notated accounts for an accurate everyday usage log
Restored service to delinquent accounts
Adjusted credits to accounts
DirecTV, San Antonio, Texas
Customer Satisfaction Representative (West Corp)
August 2007-December 2007
Issued credits to customers with issues regarding their DirecTV account.
Called out to new customers to make sure that all was suitable with their account.
Worked with clients to upgrade and downgrade their packages.
Issued Add on package deals as rewards for new customers.
SHOP NBC, Omaha, Nebraska
Client Support Representative
February 2007-August 2007
Answered calls for Shop NBC customers.
Captured sales orders.
Assisted customers with complaints and order issues.
Set up television show line for our companies distributors.
Sorted all mail that came in the Shop NBC Headquarters.
The Centralized Showings, San Antonio, Texas
September 2006-January 2007
Realtor Assistant
Aided realtors and investors in real estate findings worldwide.
Set up appointments between realtors and clients to view homes.
Issued lock box combinations and all comments for real estate listings.
Added new listings and deleted closed listing on our web portal.
Citibank, San Antonio, Texas
January 2006-June 2006
Customer Service Representative (West Corp.)
Sold loans and insurance products
Ensured accuracy of loan applications
Processed loan applications and worked delinquent accounts
Scheduled loan closings and processed transactions affecting customer accounts.
Performed administrative tasks (such as cash drawer management, answered telephones,
routine typing, ordered supplies, and serviced accounts).
United States Air Force, Lackland AFB San Antonio, Texas
October 2003-December 2005
Administrative Assistant of Support Division (Air Intelligence Agency)
Prepared letter, reports and correspondence as required.
Coordinated and implemented special projects.
Coordinated weekly staff meetings.
Arranged travel and lodging for business trips.
Maintained calendars and tasks for management and team leads.
Supervised basic military trainees.
Provided staff secretarial support.
Identified security awareness within my unit.
Inspected memorandums and Enlisted Performance Reports for grammatical errors.
Maintained effective and accurate online records, databases and filing systems.
Other Experience
The Finish line, Skokie, Illinois
June 2000-August 2001
Operated computerized cash register to conduct sales transactions.
Received and displayed merchandise and/or equipment in accordance with established
policies and procedures; ensured that stock levels and displays were in accordance with
established standards.
Performed general floor maintenance and housekeeping.
Prepared routine daily reports such as sales, accounts receivable/payable, orders, credit card
receipts, bank deposits, cash register reconciliation and miscellaneous routine reports.
Northern Suburban Special Recreation Association (www.NSSRA.org), Northbrook,
Illinois
Special Education Teacher Assistant
June 1999- Aug 2001
Assisted with the special needs children and all daily activities
Created daily tasks and learning activities for the teaching curriculum
Planned the outings that they attended during summer camp
Engaged and encouraged playtime with their peers
Prepared meals
References Available Upon Request
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