Customer Service High School

Racquel Harrison

**** **** ***. ***********,** **407

. Phone no: 423-***-****. Email:

abis0x@r.postjobfree.com

Customer Service Rep :

Dedicated, hard worker that will strive to exceed customer/employer

expectations by delivering excellent customer service. Expert in customer

care/communications and problem solving and putting the customer first. I get

along well with others; enjoy working in a positive environment. I am seeking

a position where I can develop and excel while giving my best to an employer.

Experience:

Customer Service Rep/Team Support

Specialist - Convergys-5600 Brainerd

Rd/Chattanooga,Tn, Aug 2007 - Aug 2010

As a customer service rep I was a tech agent that handled technical issues

such as troubleshooting, activating equipment on a customer's account,

deactivating equipment, and setting up service calls when issue can't be

resolve over the phone. As a Team Support Specialist . Assist agents with

help or questions about a customer account. . Took supervisor calls per

customer request about issues with their account. . Issued/Assign credits

that were due to a customer's account, such as equipment or general

retention. . Made sure customers were satisfied

Direct care support - Community

Options-2115 Chapman Rd/Chattanooga,TN,

Dec 2006 - Jul 2007

Assist client with preparing meals, medicine, and help with cleaning,

washing. Provide transportation for the client to and from doctor

appointment, outing events like the park, movies, the mall, or wherever

client wants to go. Help them learn to manage independent hygiene skills

such as bathing, and washing.

Crew Member - McDonald's-6401 Ringgold

Rd/Chattanooga,TN, Mar 2004 - Jul 2006

Worked in different areas such as drive-thru, prepared the meals on the

assembly line, worked the grill area, and was a cashier. Help run the floor

to make sure service was fast and at all times food was fresh. Help train

other crew members on different areas as well. Made sure customers were

satisfied, helped with closing the store as well

Phlebotomist - Blood Assurance-700 E. 3rd

St/Chattanooga,TN, Mar 2002 - Sep 2003

Performed phlebotomy on regular blood donors that were able to pass the

screening. Traveled on the bloodmobile to different business, schools, and

churches were people donated blood. Assist with screenings, taking donors

blood pressure, temperature, and finger prick to make sure they were able

to donate. Striped and seg the blood bags so they could go to the lab.

Education:

Miller-Motte Technical - Shallowford Rd/Chattanooga,TN

Associate Degree, Feb 2004 - Aug 2005

GPA 2.8 Associate Degree Surgical Tech Made Honors List

Nurse Trainers - Brainerd Rd/Chattanooga,TN

Certificate for certified Phlebotomy, Jun 2000 - Sep 2000

Certified Phlebotomy Certificate

Ridgeland High - Rossville,GA

High School Diploma, Jun 1994 - Jun 1997

GPA 2.5 High School Diploma Hope Scholarship

Skills:

. Certified CPR . Certified Phlebotomist . Micro Soft word/excel . Data

Entry

ACHIEVEMENT:

Board member and spokesperson of an organization in Chattanooga called

"The Chattanooga Chapter of the Sickle Cell Foundation." Fund raiser to

help raise money for sickle cell patients. Provide transportation to

doctor appointments for those without transportation. Resources for those

that need it Doctors on staff that can help Future arrangements for a

building for sickle cell patients that is in need for help.

REFERENCES:

. Furnished upon request.

Contact this candidate