Manager General
Resume:
Kaushik Patel
**** *** *** ** **** • San Antonio, Texas • 78227
Home 210-***-****, Cell: 210-***-**** abis0v@r.postjobfree.com
OBJECTIVE: Seek the Position of General Manager
Summary
A Highly talented Hospitality professional with more than ten years day to day experience in coordinating
a wide range of activities; managing a staff of 31 and finding a way to satisfy guest needs while
maintaining positive attitudes and employee morale. Profound experience of tourists and irate guests who
present unusual problems. Expert in ensuring that a smooth process exists to notify storage/receiving
personnel of incoming product shipment and required specifications; and making sure that facilities are
profitable and efficient. Excellent communication skills, both written and oral and knowledge of office
equipment. Familiarity with general office procedures and operations, as well as confidentiality in all
aspects of business and personnel operations. Possess good mathematical skills; extensive computer
skills and the ability to multitask. Documented experience in all Front Office operations. In dept knowledge
in Front Office Systems. Knowledge of profit and loss statements, management, PBX, and understanding
of call accounting and other hospitality systems.
EDUCATION AND PROFESIONAL TRAINING
B.A. Business Management, University of Texas at San Antonio (1997)
ITT Associates in Applied Sciences (1999)
CHA, Certificate of Hotel Administrator (2004)
Professional Experience
Days Inn, San Antonio, Texas 2007 2008
General Manager
Manage the daily operations of the Hotel including, Housekeeping, Leadership & Training,
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Reservations, and Safety functions, as well as other functions.
Promote and market the business.
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Ensure that each department head is aware of operational goals and is supplied with the
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necessary tools to accomplish them.
Manage budgets and financial plans.
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Maintain statistical and financial records.
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Achieve profit targets.
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Recruit, train and monitor staff.
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Plan work schedules.
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Meet and greet customers.
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Deal with customer complaints and comments.
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Address problems and troubleshoot.
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Supervise maintenance, supplies and furnishings.
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Deal with contractors and suppliers.
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Ensure security is effective.
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Carry out inspections of property and services.
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Ensure compliance with licensing laws, health and safety and other statutory regulations.
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Econo Lodge, San Antonio, Texas 2003 2007
Owner/General Manager
Plan, direct, and coordinate front office activities of hotel, and resolve problems.
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Greet and register guests.
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Answer inquiries pertaining to hotel policies and services, and resolve occupants'
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complaints.
Assign duties to workers, and schedule shifts.
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Participate in financial activities such as the setting of room rates, the establishment of
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budgets, and the allocation of funds to departments.
Confer and cooperate with other managers in order to ensure coordination of hotel
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activities.
Collect payments, and record data pertaining to funds and expenditures.
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Manage and maintain temporary or permanent lodging facilities.
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Observe and monitor staff performance in order to ensure efficient operations and
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adherence to facility's policies and procedures.
Train staff members in their duties.
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Best Western Alamo Suites, San Antonio, Texas 2002 2003
General Manager
Managed a staff of 15, responsible for all aspects of financial, creative and managerial
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tasks that are needed to operate hotel.
Planned marketing strategies for hotel.
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Trained staff and coordinated with the sales and revenue producing departments as well
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as the support departments in the hotel.
Consulted with clients to determine their needs and dreams and reported to the Assistant
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Manager.
Trained Front Desk staff on marketing and how to up sale reservations to increase
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revenue
Clarion Hotel, Full Service Hotel 2001 2002
General Manager/ Operations Manager
Managed a staff in three departments of 31 people, responsible for all aspects of
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financial, creative and managerial tasks that are needed to operate hotel.
Planned marketing strategies for hotel.
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Trained staff and coordinated with the sales and revenue producing departments as well
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as the support departments in the hotel.
Consulted with clients to determine their needs and dreams and reported to the Assistant
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Manager.
Trained front desk staff on marketing and how to up sale reservations to increase
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revenue
Responsible of hotel from Construction to Operational level, Overlooked three
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departments: Restaurant, Bar, Marketing to Front Desk.
Computer Skills:
Microsoft Office Certified, 10 Key, Lotus, Quicken, Quickbooks, Peachtree, Profit Manager and Choice
Advantage for Choice Hotels Intl, MSI for Wyndham Hotels Worldwide, Check –Inn, Nite Clerk and Visual
Matrix
References
Robert Thompson Regional Marketing Wyndham Hotel
Nathan Villarreal Director of Sales 210-***-****
Indra Patel GM Best Western Twin Plams 361-***-****
Contact this candidate