Customer Service Administrative Assistant

Alana Ferreira

*** **** **, *******, **

Phone# 206-***-****

abis0u@r.postjobfree.com

Enthusiastic, native Brazilian Portuguese speaker, college student with

good organizational and interpersonal skills seeking employment with an

organization where my knowledge and abilities - especially in the area of

customer service, file keeping and data entry - can be used effectively.

QUALIFICATIONS AND SKILLS

- Outgoing, self-starter, hard-working, tech savvy, reliable, fast learner,

organized and detail oriented.

-Excellent communication, diplomacy, interpersonal and listening skills.

-40 wpm.

- Comprehensive experience in data entry, filing and invoice processing.

- Fluent in English and in Portuguese and conversant in Spanish. Basic

French.

- Advanced computer skills. Platforms: MAC OS 9/10 and Windows 7, Vista,

XP. Applications: FileMaker Pro, Microsoft Office Suite (Word, Excel,

Access, PowerPoint, Outlook).

- Extensive mailroom experience stuffing envelopes, preparing packages for

shipment and operating postage machine.

EXPERIENCE

Customer Service Associate, JC Penney's at Northgate Mall, Seattle, WA -

August 2010- October 2010

- Help customers, ring transactions, answer phone and perform excellent

customer service.

Administrative Assistant, Independent Marketing Edge, Bozeman, MT - March

2008 - August 2009

- Performed office duties such as data entry, invoice processing, answering

phones, mailing, copying, and printing newsletters, stuffing envelopes,

packaging and shipping.

Housekeeper, Bozeman, MT, Pinewood Productions - August 2006 - August 2009

- Responsible for cleaning public areas such as the lobby and restrooms.

Server, Montana State University Food Service, Bozeman, MT- November 2008 -

May 2009

- Took orders from customers and provided excellent customer service.

EDUCATION

Montana State University, Bozeman MT

Business Marketing - September 2008 - May 2009

Bozeman High School, Bozeman MT

August 2004 - June 2008

VOLUNTEER WORK

Staff Member, Bozeman Public Library, Bozeman MT - June 07 - June 08

- Filled library cards, organized books on shelves and produced library

events.

Staff Member, Emmerson Cultural Center, Bozeman, MT - June 07 - May 08

- Produced events such as art exhibits and holiday celebrations and served

as hostess.

EXPERIENCE ABROAD

- Lived and studied in Portugal, Brazil and the United States.

- Studied French in Lion, France, in the summer of 2006.

- Visited England, Spain and Swtizerland.

References provided upon request.

Contact this candidate