Customer Service Representative

Pamela Perich

**** ******* ****** ***** #***

Colorado Springs, CO 80922

********@*****.***

719-***-****

WORK EXPERIENCE

Customer Service Representative: WellPoint/Anthem - Colorado Springs,

CO

September 2008 - June 2009

. Answered incoming calls from members and providers confirming

eligibility, breakdown of dental benefits and member's coverage

. Clarified explanation of benefits with members and providers and

gave them additional information if needed to process claims

. Updated Coordination of benefits

. Updated claims as new information became available

. Received claims and confirmed processing in timely manner

Sales Representative: Wide Open West - Colorado Springs, CO

November 2006 - May 2008

. Answered incoming calls and responded to customer's needs by

assembling custom cable, internet and phone services package.

. Reviewed package and pricing before closing sale, ensuring

customer understands and is pleased with product and service

. Demonstrated excellent sales skills by negotiating service

options to maintain patronage of customers seeking service from

other providers.

Household Manager: 7274 Drovers Court - Colorado Springs, CO

August 2001 - November 2006

. Organized daily educational and creative activities to support

daughter's growth and development

. Created family budget, tracked spending, paid bills and

maintained family financial records.

. Planned family meals and shopped for foods and other household

supplies

. Maintained a positive and secure environment for family's

happiness and comfort, including calling for repairs and

scheduling maintenance visits

. Laid hardwood flooring in bedroom

Customer Service Representative: Safeway Corp. - Highlands Ranch, CO

September 2000 - July 2001

. Organized and managed customer service station to provide timely

and accurate assistance to walk-in customers, creating a

rewarding shopping experience

. Answered phones and provided customers with product information

. Operated cash register, conducted money order transactions and

closed out register at end of shift with high accuracy.

. Worked calmly and efficiently in a fast-paced environment with

ever-changing needs. Responded resourcefully to meet demands of

existing circumstances.

Pamela Perich

EDUCATION

B.A. Psychology: University of Northern Colorado - Greeley, CO

Began program 1999

B.A. Psychology: University of Colorado - Colorado Springs, CO

2000 - Transferred from UNC and completed the following courses:

. Anthropology, Astronomy, Psychology, Sociology, Statistics

Graduate: Woodland Park High School - Woodland Park CO

1998

INTERESTS / ACTIVITES

Astronomy, reading, hiking, and spending time with my family

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