Project Manager Customer Service

Richard Mora

*** ****** ****, *** ****, NC ***** / Home: 252-***-**** / Cell: 252-364-

**** / abirzt@r.postjobfree.com

Construction Project Management / Procurement-Purchasing Leadership

Over 20 years of experience in executive, leadership, and management

positions within the construction industry, including VP of Construction

and Senior Project Manager Roles. Strong background in procurement,

including #1 ranking for purchasing with most recent employer.

. Production - Extensive experience in heavy production of single family

and multi-family homes, including 800 to 1,200 units per year. Able to

manage the full cycle of complex projects, from strategic planning and

pre-production to development and close-out. Earned awards for efforts in

meeting and exceeding production goals.

. Renovation Production - Abatement and Demolishing Process and Dealing

with Lead and Asbestos.

. Relationships - Highly skilled in establishing, maintaining, and

optimizing relationships with all parties involved in the construction

project cycle, including contractors and subcontractors, team members and

upper management, customers and vendors, government and building

officials, and other stakeholders.

. Achievements - Selected accomplishments include: turning 132 homes from

the Platinum to the Gold level within the same budget; launched the 1st

and largest LEED Energy Star residential building project in the U.S.

(532 homes); increasing production from 50 to 100 units per month; and

contributing to a $56 million savings.

Professional Experience

Walnut Street Development - Fairfax, VA - 2010 thru Present (Local

Builder) Renovation Single Family and Condo

Construction Manger - Superintendent - Purchasing

Start up all residential projects with full decision-making authority as

one of the senior managers in the company. Oversee all phases of project

lifecycles, from pre-construction through close-out. Ensured adherence to

cost, quality, and productivity goals. Conducted production for renovations

and abatement to meet environmental guidelines. Managed all procurement and

monitored both purchase order and contract accuracy. Led land development

during turnover stage/ bond release and working with the entire civil site

development.

Start up new programs for the company both in Purchasing and Construction

including safety, buying, estimating and scheduling.

ACTUS LEND LEASE - Jacksonville, NC - 2008-2010 (National Design builder)

Developer / Builder / Renovation

Construction Manager

Activity Management: Managed up to 4 projects concurrently, with full

decision-making authority as one of the senior managers in the company.

Oversaw all phases of project lifecycles, from pre-construction through

close-out. Ensured adherence to cost, quality, and productivity goals.

Conducted production for renovations and abatement to meet environmental

guidelines. Managed all procurement and monitored both purchase order and

contract accuracy. Led land development during turnover stage/ bond

release and working with the entire civil site development.

Interpersonal Relations: Supervised team of 4 purchasing assistants and 8

superintendents as well as all trade partners, subcontractors, and

suppliers. Planned and coordinated activities with superintendents,

including production meetings. Interacted with owner and representation.

Trained and mentored assistant construction managers. Collaborated with

design, scheduling, field operations, process improvement, and quality

control personnel.

KEY CONTRIBUTIONS & ACHIEVEMENTS:

. Generated 70% of the total monthly procurement ($21 million), ranking

as the #1 producer in the company. Completed all procurement ahead of

schedule to maintain projects without delays; met all incentives in

the $5 million range by initiating projects early or on time.

. Led teams in building 200 homes within 1 month, representing 1st-time

achievement in the company's history. Increased building production

from 30-50 to 100-125 units per month.

. Contributed to building and procurement for 1st LEED home and the

largest residential LEED project. Oversaw production of LEED homes

from the Platinum to the Gold level within the same budget.

. Captured $8 million savings on project's contingency account; reduced

costs in General Conditions through strict adherence to costs/repairs

in several areas.

. Guided team in completing unit on line production ahead of schedule,

by 2-3 months in selected cases. Achieved on-time, on-budget

completion of community center construction projects for the 1st time

in the company's history, with zero change orders and 4 months ahead-

of-schedule results.

. Engineered 180-degree turnaround for over-budget project, reducing

costs by 50% ($200,000) and completing project on time, meeting all

the client's (U.S. Navy) requirements.

KIMBALL HILL HOMES - Rolling Meadows, IL - 2001-2008 (National Developer)

Developer / Residential Builder

Project Manager

Directed production of homes in single-family and multi-family communities

throughout the full project lifecycle, from planning and preconstruction

through production and close-out. Led land development during turnover

stage/ bond releasing, managed modular projects with crane involvement, and

supported development of additional projects. Maintained safety work

environment through implementation of effective housekeeping regulations

and safety requirements, as well as safe work habits and OSHA/state agency

regulations. Conducted detailed inspections to ensure adherence to top-

quality standards.

Supervised various number of subcontractors within the field. Trained and

mentored assistant construction managers, oversaw customer service

coordinators, scheduled subcontractors, and coordinated new unit production

with the sales staff, managing the top 2 sites. Maintained contact with

city officials and inspectors; managed relationships with govt. agencies,

subcontractors, and customers.

KEY CONTRIBUTIONS & ACHIEVEMENTS:

. Led complete turnaround for project with the City of Geneva after

previous team was shut down by the city; produced closings each month

in a total of 15 homes per month/community.

. Received Silver Award for Production in the $7 million range, taking

over townhome project in Fisher Farms and launching Models/Sales

Facility within 3 months. Earned Construction Person of the Year

Award.

. Reduced cycle time in production homes by 2 weeks and implemented

weekly schedules monitored by monthly schedule.

. Brought customer satisfaction ratings to a "Top 10" ranking nationwide

by decreasing customer call-backs; earned Customer Satisfaction Award

for 2 consecutive years.

HARD-LINE ARCHITECTS CORPORATION - Aurora, IL - 1998-2001 Local General

Contractor -

Commercial/Custom Builder

Vice President of Construction

Managed all aspects of construction and customer service for company

specializing in custom building and commercial renovations. Involved in all

aspects of the entire land development process for current and future

communities, including drawings for completed projects and village permit

approvals. Oversaw bidding of all new projects, production of homes,

purchasing and estimating activities, and other construction-related

functions.

Trained and mentored assistant construction managers, ensuring adherence to

company policies and procedures. Built and maintained trade relationships.

CENTEX HOMES, INC. - Hoffman Estates, IL - 1987-1998 (National Builder)

Developer /Residential Builder

Project Manager

Managed high-volume production environment of 500 homes, including single

family and multi-family residences. In charge of 4 communities

concurrently, directing full-phase land development and supervising team of

over 10. Ran schedules for land development and construction production,

maintained safe work environment, and ensured adherence to all local,

state, and federal regulations/codes. Managed resources and processes to

ensure highest level of quality, conducting comprehensive inspections.

Updated division president and divisional controller on projections and

budgets, respectively. Worked with sales and marketing personnel on

completion in area with competitors. Interacted with customers as needed to

address issues. Met with building officials and commissioners on an as-need

basis. Trained and mentored assistant managers.

KEY CONTRIBUTIONS & ACHIEVEMENTS:

. Received several awards that included Highest Quality Award as well as

Construction Person of the Year, Zero Defect Awards for 2 years, and

Excellence in Customer Service for 4 years.

. Contributed to the 1st Recycling Program with Waste Management and

Centex Homes, leading to savings in dumpster cost reductions.

. Met all closings with customers to achieve high satisfaction ratings

as well as increased sales. Addressed all customer concerns within 10

days.

. Maintained all projections and avoided cancellations of contracts

despite significant delays on securing permits for key WestRidge

project. Launched production of homes and maintained forward progress

on several activities to maintain projections (e.g. started over 35

homes without streets).

. Functioned as Project Manager for the largest community within the

company (Grosse Pointe Village). Awarded next most important project

based on performance with Grosse Pointe.

. Created Excel spreadsheet to control start and delivery dates,

organized storage sites to maintain good impression with customers,

created customer tracking log to monitor outstanding tickets, and

instituted professional appearance within construction offices to

achieve high level of customer satisfaction.

. Residential and Commercial high rise drywall experience. Estimating

and Purchasing.

Education & Credentials

Professional Certifications

10 Hour OSHA / Erosion - Sediment control - Storm Water Installation -

Level 1 and Level 2, Quality Improvement Process - Team Leader Training,

Lend Lease Safety Passport Course, Incident & Injury Free Training Course

certificate, Building Science Training, Mold Studies - RCEC, First Aid /

CPR

Advanced Construction Management Studies

TRITON COLLEGE - Chicago, IL

Associates Degree in Architecture

COLLEGE OF DUPAGE - Glen Ellyn, IL

Professional Affiliations

Coastal United Academy Soccer Association / NSCAA - Coaching

Parish Council - St Paul's Parish - New Bern, NC

Knights of Columbus - New Bern Council, NC

Technology Skills Summary

Word Perfect, Excel, Prolog, JDE, Project Web, Airways Scheduling

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