Customer Service Supervisor

Christian J Jones

**** ********** ****** ****

Apt 302

Lorton, VA 22079

Email:*****.***********@*****.***

Home: (703) - 6464813

Work: (571) - 3377158

Work Experience

Armed and Air Force Exchange Services (AAFES) (08/04/2010-prsent) Stocker

Arlington, Virginia, United States

Supervisor: Mrs. Marty Watts-703-***-****; Contact: Yes

Duties: Retail stockers receive merchandise delivered to a store. They store the items

for future sale and unpack those for immediate stocking on stores shelves. Stockers may

also keep track of inventory and alert supervisors of reordering needs. As they unpack

new merchandise, they examine the items for damage and return any damaged

products to the supplier. Retail stockers mark items with price stickers and codes and

then arrange merchandise on store shelves, displays or bins. In addition, if a customer

wants an item that is not on the shelf, stockers will check the stockroom to see if there

are additional products in storage.

Newman Technology (Nti) 01/12/2010-07/23/2010)-Machine Operator, Mansfield, Ohio

Supervisor: George Brown-419-***-****; Contact: Yes

Duties: Operate a 1200 ton press to produce a number of automobile parts. Turn on the press and

made sure that all of the lights were operating properly. Examine the finish parts to see if they

have splits, cracks, necking, or deforms. Any damaged parts that were repaired with a hand

grinder. Also, I loaded different machines with different parts and metal to produce car parts as

well. I also cleaned out any leftover pieces of material that didn’t fall down the scrap chute.

Army and Air Force Exchange Services (AAFES) (03/03/2008 – 10/25/2009) - Senior Sales

Associate

Hampton, Virginia United States

Supervisor: Denise Fleming - 757-***-****; Contact: Yes

Duties: Promote customer service by greeting and assisting customers, and responding to

customers inquiries and complaints; itemize and total customer merchandise selection at

checkout counter, operates cash register, accept cash, personal checks and credit cards for

purchases; Collects cash receipts, checks, credit card receipts and other supporting

documentation; stock shelves, racks and tables with new or transferred merchandise; receives

and open merchandise to be placed on the sales floor, account for cash turned in daily.

Knowledge Information Solutions, Inc (KIS) (07/12/2009 - 09/04/2009) - Computer

Technician

Newport News, Virginia United States

Supervisor: Steve Krall - 757-***-****; Contact: Yes

Duties: Performs a variety of installation, maintenance, and troubleshooting activities. Configure,

installs and troubleshoots server hardware, software, and network products; coordinates

maintenance of server computers and peripherals; troubleshoots server hardware to computer

level and effects repairs through server diagnostics software. responsible for loading,

configuring, and maintaining operations systems; configuring and connecting client workstation

to networks/services and shared devices; assemble and dissemble computers for the Newport

News Public School systems; joined the computers to the schools domain.

Hampton Redevelopment and Housing Authority (03/15/2009 - 04/14/2009) - IT Internship

Program

Hampton, Virginia United States

Supervisor: George - 757-***-****; Contact: Yes

Duties: Provide PC support to clients in different offices in the company; helpdesk support;

install and uninstall software; troubleshoot technical problems, such as operating systems that

were failing; Provide software updates to computers; loading and configuring customer software

(network and stand alone); set up network printer and copiers in various offices

566th Postal Company (11/27/2006 - 01/05/2007) - Postal Clerk

Mannheim, Armed Forces Overseas Germany

Supervisor: Mr. Harper - 3846040; Contact: Yes

Pay Grade: GS - 4

Duties: The mail was off loaded onto a conveyor belt and then distribute the merchandise onto

different cart to be taken by the different companies. At the outgoing section at the postal

company the merchandise is distributed into different mail bags, or if the merchandise is too big

for a bag it is label and tagged. After all the merchandise has been sorted and distributed, they are

assembled and are ready to be loaded onto the truck.

Mannheim Commissary (06/25/2003 – 02/01/2007) - Bagger

Mannheim, Armed Forces Overseas Germany

Supervisor: Mrs. Petra - 062*-***-****; Contact: Yes

Duties: Organized perishable, semi-perishable, and non-perishable products into plastic or paper

bags, transport products to customers vehicle and load the products into the vehicle. Assembled

carts to be used for the next customer, display a high standard of customers service.

Central Issuing Facility (06/22/2005 - 08/08/2005) - Material Handler

Mannheim, Armed Forces Overseas Germany

Supervisor: Mr. Newbill - 062*-***-****; Contact: Yes

Duties: Received, unload and process incoming shipments of items being turned in or issued to

customers. Assemble items, grouping material according to class, condition, type of transaction.

Stored items to the appropriate area according to size, shape, quantity, used, damage and class;

issued equipment and clothing to incoming personnel and received items from outgoing

personnel. Conduct inventory and kept shelves stocked with equipment at the required amount

5th Signal Command (06/22/2004 - 08/06/2004) - Mail Clerk/Supply Clerk

Mannheim, Armed Forces Overseas Germany

Supervisor: SGT Lerander - 062*-***-****; Contact: Yes

Duties: Load mail onto vehicle to be taken to the Regional Post Office, sort and distributed mail

to customers and into the mail receptacles, issued packages to the customer, assist with assigning

mail boxes to customers. As supply clerk assist the supply supervisor with issuing supplies,

stocked the supply room and conduct inventory of the supplies; perform routine supply clerk

work to ensure the effective operation of the supply room; conducts inventories of supplies;

perform follow-up of order supplies; operate computer to input data entries.

.

Education

College/University

Strayer University (06/06/2009 - Present)

Newport News, Virginia

United States

Degree:

Description: Pursing Bachelor Degree in Information System w/concentration in Homeland

Security and Information Security

College/University

ECPI School of Technology (09/04/2007 - 06/12/2009)

Newport News, Virginia

United States

Degree: Associate of Arts w/concentration in Computer Electronics Engineering

GPA: 3.3

High School

Manheim High School (09/25/2002 - 06/10/2006)

Mannheim, Armed Forces Overseas

Germany

Degree: Diploma

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