Customer Service Sales
Resume:
Kelnesha Anderson
Wichita, KS ***20
abirun@r.postjobfree.com
Objective: Primarily, to obtain a customer service position that will enable me to use my
personal skills along with my past work experience, while at the same time broadening my
potential
05/10- 08/10 Callcap
Monitor Rep
*Listen to different company csr calls and grading them.
08/09- Present Meadowlark Elementary (YMCA)
Latchkey Site Director
* Help children with homework
* Following a curriculum schedule
04/09- 07/09 Johnson Controls
(Staffmark)
* Assembly
* Production Line
* Lifting up to 50lbs
12/08 -03/09 Convergys
Customer Service Rep
*Inbound phone calls
*Assisting members with health insurance
08/07-09/08: AT&T
Customer Service Rep
* Inbound phone calls
*Assisting customers with activating phones.
02/07- 08-07 Kinder Care
Teacher
*Attending to children
*Teaching toddlers
*Changing Diapers etc.
2006-2007 RBSLynk (Manpower)
Customer Service
*Taking Inbound Calls
*Some Outbound Calls
*Assisting Customers with card info
*Reporting Customers card concerns
2006 Blue Cross Blue Shield (Kelly Services)
Production
*Searching for files and pulling files
*Data Entry
*Making copies of certain info.
Docx (Manpower)
*Signed mortgage documents
*Stamped and filed documents
*Mail Room
2005 American Red Cross
Appointment Setter
*Outbound calling
*Set appointments for donors to donate
2004-2005 CCH Tax & Accounting
Customer Service Rep
*Assisted clients with their tax returns
*Assisted clients with the steps to complete return
*Taking inbound calls 200-500
2004 CCI Telecom
Telemarketer
*Making outbound calls
*Newspaper Sales
*Some Cold Calling
2002-2003 M.C.I World Com
Sales Rep
*Making outbound calls
*Local and Long-distance Sales
* 50-100 calls a day
Education: Dunbar Adult Ed
G.E.D
2009 University of Phoenix
Elementary Education
2009 Butler Community College
Elementary Education
Computer Knowledge:
* Heat
*Data Entry
*Microsoft Word
*Microsoft Excel
*Lotus Notes
*Internet Explorer
*Outlook
*Spreadsheet
*Keystroke 40-50 wpm
References: Upon Request
Contact this candidate