Customer Service Sales Representative

Phone 901-***-**** ail ************@*****.***

Kimberly McClain

Objective

To obtain a challenging position with the

opportunity to grow professionally and utilize my

excellent customer service skills, efficient work

ethics, and my keen sense for detail.

Work experience

2010-Present Unified Health Services

Memphis, TN

Customer Service Representative

Call insurance carriers and collect past due monies

due on accounts

Review documentation on denied accounts and order

necessary reports

Create and submit appeals for reconsiderations of

payment

2000-2009 First Tennessee Bank

Memphis, TN

Fraud Analyst Representative (2003-2009)

Verify incoming payments for sufficient funds

Review bankcard payments for possible kiting

Place holds on accounts with suspicious activity

Evaluate fraud claims and setup case files

Credit Card Management Representative (2000-2003)

Review customers proposals for Credit Counseling

Notify CCCS companies of acceptance or declinations

Submit payments to CCCS companies

1996-1999 Dillard's Department Store Memphis,

TN

Sales Representative

Assist customers with purchases

Place special orders of chinaware

Create merchandise displays

Maintain product inventory

Education

1993-1998 University of Memphis Memphis, TN

B.S. Education

Tennessee Teaching License Elementary 1-8

1990-1993 State Technical Institute of Memphis

Memphis, TN

A.A.S. Microcomputer Management Technology

Microcomputer Management

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