Customer Service High School

Emmanuel J. Rollins

*** ******** ***** . *******, ** 39213

601-***-**** (Cell) 601-***-**** (Alt. Cell). abirtb@r.postjobfree.com

Summary of Abilities, Skills, and Attributes:

? Customer Service, Retail Sales

? Computer Skills: Microsoft Office: Word, Excel, Powerpoint, Outlook

? Excellent Oral and Written Communication skills

? Typing: 50-55 WPM

WORK EXPERIENCE

COMCAST

Customer Care Supervisor

Sep 2008 to Present

Provide technical support on the Comcast Digital Voice and High Speed

Internet Service network

Supervise ticket queues to ensure timely response of team

Provide coaching and feedback to team for promote employee growth

Extreme Wireless

Shift Supervisor/Data Phone Support

Dec 2005 to Sep 2008

Provide frontline support by responding to Help Desk requests

Provide on-site technical support; which included network connectivity, PC

hardware, software and configuration for Corporate Offices and Retail

Stores

Cabot Lodge Hotel

Front Desk Supervisor

Feb 2008 to Aug 2008

Responsible for keeping track and updating room availability.

Made sure we where properly staffed during designated times when hotel

volume was heavy.

Handled any escalated issues concerning customer accounts or irate

customers.

UPS

Ramp Supervisor/ Workforce Management

Jul 2007 to Feb 2008

Update the employee database (ie: eWFM data entry)

Data entry of employee exceptions (ie: attendance, etc.)

Responsible for making decisions on the day's schedule based on package

volumes and available staffing

Ensure packages where being properly handled and released in a timely

EDUCATION ? TRAINING

HOLMES COMMUNITY COLLEGE

Major: Business Management (Currently enrolled)

MURRAH HIGH SCHOOL

Diploma (Graduation May 2007)

Graduated top 20 of Seniors

Mu Alpha Theta

Whos Who Among Americas High School Seniors

AWARDS

? Scholarship Recipient: [Holmes Community College] (Ridgeland

Campus)

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