HEATHER M. Pering

**** **** *****, ***********, ******** 65810 Ph: 417-***-**** E:

abirt2@r.postjobfree.com

AREAS OF EXPERTISE

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. Recruiting

. Employee Screening

. Payroll Operations

. Customer Service

. Sales/Marketing

. Account Management

. Office Management

. General Accounting

. Employee training

PROFESSIONAL EXPERIENCE

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Dish Network Springfield, MO

June 2009- present

Administrative Assistant II-

Office Support:

. Supported GM, Trainer, and Management staff in office duties including

but not limited to: making copies, running reports,

answering/transferring phone calls, organizing staff meetings, ect.

. Responsible for front office maintenance and organization.

. Managed monthly employee recognition budget and coordinated special

events, employee of the month award, and contests.

. Researched and set up new vendors for damage repairs and services

. Compiled financial data, ran performance reports using VIR and Excel,

and created charts and pivot tables showing monthly and year to date

trending for GM's monthly business review

. Prepared weekly stats grids for each supervisor on the performance of

his team including top and bottom performers

. Served as a secretary for safety committee

Human Resources:

. Coordinated new hire interview times with management staff and

applicants

. Administered skill assessments to candidates

. Completed new hire paperwork and worked with HR, Payroll, and IT to

complete new hire process.

. Maintained employee personnel and confidential files

. Assisted employees with benefit enrollment and changes

. Served as a liaison between employees and HR for general questions and

requests

. Processed payroll for 120+ employees

Customer Service:

. Investigated damage claims from customers and arranged repair or

payment if necessary

. Assisted customers with service needs or questions in regards to their

Dish Network services and/or equipment

. Verified the creation of follow up service calls to lower trouble call

percentage and increase customer satisfaction

Spherion (Damon Holland Enterprises) Springfield, MO December

2006- May 2009

Client Services Supervisor-

Recruiting:

. Worked with client companies to determine job description and skills

required for open positions.

. Posted job descriptions to online job boards (CareerBuilder,

Monster.com, The Ladders.com, Craig's List, Dice, ect.) to source

candidates.

. Conducted searches to find job seeker resumes on job boards, community

websites, and professional networking websites

. Sought out passive job seekers by using referral based recruiting,

professional networking/organizations, and target marketing strategies

. Attended/organized career fairs through career centers, universities,

and trade schools

. Screened candidates by resume, phone interviews, and face to face

interviewing

. Tested potential candidates for a variety of hard/soft skills using

Kenexa and other industry specific screenings.

. Counseled applicants on interview process, resume development, and job

searching

. Used People Soft software to organize applications and employee

information.

. Submitted applicants through Vendor Management systems such as Taleo,

PeopleClick, and Beeline.

Human Resources:

. Organized/conducted new hire background and drug screenings, reference

checks, orientations, and completed new hire paperwork

. Processed Payroll on a weekly basis for 75-150 employees

. Counseled employees on productivity, inappropriate behaviors, and

attendance issues

. Terminated employment and conducted exit interviews

. Filed workman's compensation claims with insurance company

. Responded to unemployment claims

Customer Service:

. Set up new clients in the People Soft system with billing and contact

information

. Conducted needs analysis to determine areas of strengths and weakness

to improve employee retention, satisfaction, and productivity

. Assisted clients with billing questions or issues and addressed late

payments

. Did follow up customer satisfaction calls on quality of placements and

services

. Consulted with client companies on postings, interview strategies,

screening options, job descriptions, and marketing plans

Sales:

. Designed and implemented Spherion marketing campaigns, flyers, and

print/radio advertisements

. Used Salesforce to organize leads/contacts, record activities, and

keep correspondence with potential clients

. Utilized SoftVu to send marketing materials, electronic messages and

greeting cards

. Did Targeted Advertising Programs to reach large accounts and build

relationships

. Attended networking events and programs to make new professional

contacts and increase referrals

. Created "Hot Candidate" sheets to market our candidates to current and

potential clients

. Made cold calls to local businesses to discuss services and potential

partnerships

. Presented clients with solutions to solve current needs and areas of

concern

. Gave price quotes, designed service plans, and generated service

contracts

Achievements:

. Attended the 2008 Performance Forum awards conference with the

Springfield, MO office owner to be honored as the top new License

office in the nation for Spherion in 2007.

. Reduced employee screening cost by finding alternative resources that

were more comprehensive and cost effective saving an average of $22

per employee

. Worked with management team of Expedia, Inc. to decrease 90 day

attrition rates over 5% from 2007 to 2008.

Training:

. Creating Value with Service Intelligence (60 Hours online training)

. Creating Value with Sales Intelligence ( 80 Hours online training)

. Creating Value with Recruiter Intelligence ( 80 hours online training)

. Apprentice sales/service program (4 week interactive program)

. Star Consulting Training for Professional Recruiters (20+ hours of

interactive training)

EDUCATION

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Bachelor of Science in Education, Missouri State University, Springfield,

Missouri, May 2005, graduated cum laude

Certification in K-9 Art Education, Missouri State University, Springfield,

Missouri, May 2005

Additional Work History

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OFFICE MANAGER/Sales- CRBuses, Springfield, Missouri, October 2003-July

2004 & December 2005-July 2006

INSURANCE SALESPERSON- United American Health, Springfield, Missouri,

August 2005- January 2006

SALON COORDINATOR- A Valeria Boss Salon, Springfield, Missouri, May 2005-

August 2005 (Temporary)

TELLER- O'Bannon Bank, Buffalo, Missouri, April 2003-October 2003

SERVER/BARTENDER/TRAINER, Ruby Tuesdays, Springfield, Missouri, July 2002-

March 2003

SERVER- Valentines, Springfield, Missouri, April 2002-July 2002

SALES REPRESENTATIVE- MCI World Communications, Springfield, Missouri,

August 2001-February 2002

Computer Skills

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. Microsoft Outlook

. Microsoft Excel, Word, Publisher, and PowerPoint,

. Windows XP and 98

. QuickBooks

. PeopleSoft

. Oracle

ORGANIZATIONS & OFFICES

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Member, Big Brother Big Sister, January 2010- Present, Mentor

Member, Springfield Missouri Rotaract, 2007-2009, Community Service Chair

2008-2009.

Member, Xi Omicron Iota, 2002-2003, Internal Social Chair 2002, New Member

Leader 2002-2003.

Member, Campus P.A.L.S (People Acting as Siblings) 1999-2001, Vice

President 2000-2001.

Member, Phi Sigma Pi (Coed Honors Fraternity), 1999-2001, Service Chair

2000-2001.

References available upon request

Contact this candidate