Customer Service Administrative Assistant

Cell: 407-***-****

Phone: 407-***-****

Email: abirsj@r.postjobfree.com

Amado Santiago

*** ***-*-*** *****

Casselberry, FL 32707

OBJECTIVE

To pursue new opportunities and challenges in a professional career, utilizing well established knowledge and skills gained

through work experience. To fully promote those characteristics and assets, to accomplish any requested task, and

promoting a pleasant working environment.

SUMMARY OF QUALIFICATONS

Excellent Customer Service/ Administrative Assistance background, including: Windows 98, 2000, XP, Millennium

Microsoft Word, Excel, Microsoft Outlook, State D.O.T Certified, Excellent Spanish Speaker,

***Class B Commercial Driving*** Passenger Endorsement. Forklift experience.

SKILLS

Strong background in completing and delegating daily frontline operational tasks

Experienced in responding to and providing conflict resolution and crisis intervention

Excellent communication and organizational skills and the ability to perform multiple tasks simultaneously.

Proficient in all Microsoft Programs: Word, Excel, Power Point, Outlook

Can type up to 45 WPM

Good written and verbal presentation skills.

Willing to try new things and am interested in improving efficiency on assigned tasks

Concerned with quality. Produce work that is orderly and attractive. Ensure tasks are completed correctly and on

time.

WORK EXPIRIENCE:

Route Mail Carrier Driver: Direct Hit Logistics (DHL) (March 2010 -Present)

Deal directly with customers either by telephone, electronically or face to face

Respond promptly to customer inquiries

Handle and resolve customer complaints

Obtain and evaluate all relevant information to handle inquiries and complaints

Perform customer verifications and check outs

Process orders, forms, applications for new accounts and requests

Communicate and coordinate with internal departments

Follow up on customer interactions

Record details of inquiries, comments and complaints

Class (B) Service Representative: Cintas Document Management (June 2009-November 2009)

Customer Service- Providing exceptional customer service. Amended all customer concerns.

Off Site Route- . Shredded documents on customer property and complying to all company policies for highly

secure documentation.

Region Route Representative- Organized daily routes. Followed up with current customers to ensure the

company’s quality was met on a timely manner.

Sales- Assigned and processed new accounts to company data base.

Class (B) Commercial Driving: Action Ice, LLC Orlando (April 2006- June 2009)

Customer Service- Customer Satisfaction

Warehouse Shipping and Receiving- Completed daily inventory, organized large quantities of merchandise

utilizing heavy equipment such as a forklift into company class (B) trucks.

Route Delivery- Delivered daily supplies to all the Greater Orlando small business.

Directed new hire training

Painter /Customer Service: Red Alert Painting Service, Inc., Orlando, FL (August 2004- April 2006)

Coordinated specific schedules for Painting Commercial/ Residential projects.

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Maintaining and controlled all Inventories such as Supplies, tools, equipment, etc.

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Managed very high valued customer accounts ranging from $50,000 and above.

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Review and monitor, with bookkeeper or other financial personnel, expenditures to ensure that they conform to budget

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limitations. Work to improve performance.

Parts Driver: T & W Auto Performance, Inc. Orlando, FL (July 2003- August 2004)

Delivery Driver- Driver delivering parts to customers when needed

Administrative Assistant- Working as a cashier/ Inventory

Making sure that every delivery made was signed and paid for either/ COD or CHARGE.

Shipping and Receiving in Warehouse/Part-time: Marshall’s Co. Orlando, FL (June 2002- July 2003)

Cashier- Responsible for receiving and paying out money/ taking orders. Customer Satisfaction.

Inventory- Handling the closing of large sums of money, making sure that their right amount was sufficient before

leaving.

Shipping and Receiving- Making sure of logging all the stock into company datebase.

Store Maintenance- Commercial Cleaning, and repair store items.

EDUCATION:

High School Diploma (3.2 GPA): Winter Park High School, 2000-2003

Vocational Training (Class B License): Mid Florida Tech, 2006-2006

References available upon request

Contact this candidate