Customer Service Administrative Assistant

Erica Walker

***************@*****.***

Home: 205-***-**** Cell: 205-***-****

**** ****** * ***.*

Birmingham, AL 35218

OBJECTIVE

An Accounting Specialist graduate seeking part-time or full-time employment in a successful Accounting firm utilizing

the skills and abilities that will benefit the company.

EXPERIENCE_________________________________________________________________

Universal Door Systems, Hoover, AL 04/10-present

Administrative Assistant

• Prepare Accounts Payable invoices

•Process Accounts Receivable payments

• Generate the status of invoices from different companies

•Prepare collection reports

• Market services in different areas of the U.S.

•Take incoming service calls

•Generate Access sheets

•Match work orders with proper back-up paperwork by dates

•File work order receipts in descending order

• Fax invoices

• Key data entry accurately

• File, sort, and organize customer documents

• Make around the clock phone calls to customers

• Generate dates for customer payments

•Label and disburse UPS freight

•Match purchase orders, packing slips, and invoices

• Perform general office duties

• Create labels for customer documents

• Multitask daily

Jack Henry & Associates, Hoover, AL 07/09-04/10

Administrative Assistant

•Prepared credit files

•Cleaned up documents

•Classified documents with separator sheets

•Scanned credit files

•Keyed data entry accurately

•Completed tasks in a timely manner

•Multitasked

•Performed general office duties

•Performed overages, shortages, and damages (O S & D) functions daily

•Used Microsoft Office daily

Jefferson County, Birmingham, AL 09/08-07/09

Data Entry Clerk

• Keyed data from registrant applications

• Registered applicants in the system

• Reviewed and scan applications accurately

• Performed general office duties

KAMTEK, Tarrant, AL 04/08-09/08

Administrative Assistant

• Provided administrative support to the manager and department of 12

• Prepared and assembled reports and presentations

• Scheduled appointments

• Performed general office duties

Liberty National Life Insurance Company, Hoover, AL 10/07-04/08

Sales Agent

• Scheduled appointments by phone

• Networked throughout different areas

• Scheduled orientation seminars

• Presented, explained, and calculated various policies

New Hope Federal Credit Union, Birmingham, AL 01/08-04/08

Teller/Customer Service Representative

• Generated beginning and ending reports

• Made accounting transactions

• Performed general office duties

• Handled customer accounts

• Provided appropriate customer service

• Balanced cash drawers daily

Citadel Broadcasting Company, Homewood, AL 05/07-10/07

Sales Assistant

• Provided Administrative support to the General Sales Manager and Sales team

• Maintained account and mailing lists

• Prepared and assembled reports and presentations

• Performed general office duties

• Coordinated travel for sales departments

• Provided minutes for sales meetings

• Prepared credit reference checks

Alabama Career Center, Birmingham, AL 09/06-05/07

Employment Receptionist/Clerk

• Answered multiple phone lines

• Assisted customers during self registration

• Performed general office duties

• Updated customer records

• Prepared documents in Microsoft Office

• Navigated the Internet Explorer

EDUCATION

Virginia College at Birmingham

Homewood, AL

Associate of Science

Major: Accounting Specialist

Expected Graduation: April, 2011

Current G.P.A. 3.25

RELEVANT COURSEWORK

• Accounting 1

• Accounting 2

• Intermediate Accounting

• Income Tax Accounting

• Bookkeeping, AP/AR

• Microsoft Office

CERTIFICATIONS

• Honor Roll Certificates

• Certification Certificate in Microsoft Excel

• Perfect Attendance Award

Contact this candidate