Customer Service Sales
Resume:
Dear Sir/Madam,
I am interested in the Medical Assistant position and would like the
opportunity to be considered or given a chance to work for your company . I
graduated from Tucson College for Medical Assistant in 2007 and for Patient
Care Technician in 2006. I have my certificates for both and also my
CPR/First Aid certification in 2008.
As you can see from my enclosed resume, my education in the medical field,
as well as my diverse customer service and management skills, make me a
strong candidate for this position.
I would be happy to discuss my credentials with you at a mutually
convenient time . Thank you for your consideration.
RESUME
Eduardo Peralta
2510 S. Marianne Place
Tucson,AZ. 85748
OBJECTIVE : Front Office / Back Office where my education and customer
service experience will be of valuable application.
EMPLOYMENT :
APAC CUSTOMER SERVICES
August 2009 - March 2010
CUSTOMER SERVICE REPRESENTATIVE
* Answer in-bound calls in timely manner
* Assist customer with billing issues
* Solve or trouble-shoot problems with devices
* Sale or upgrade products or services
FRESENIUS MEDICAL CENTER
January 2009- April 2009
DIALYSIS TECHNICIAN
* Weight patients, take blood pressures
* Administer Heparin
* Answer alarms to dialysis machines
* Order inventory / supplies
* Counsel patients on strict diets
TLC HEALTHCARE
January 2008- January 2009
MEDICAL ASSISTANT
* Room patients, take vital signs,ear lavages, suture
removals,EKG,administer injections.
* Verify eligibility and insurance coverage, write referrals, collect co-
pays, schedule
appointments, file and update charts, answer phone calls,call patients
with lab results,call
in prescriptions to pharmacy, order supplies, fill lab orders .
* Assist providers and set up for procedures
* Keep clinic and rooms clean and follow HIPPA regulations
HOLLYWOOD VIDEO
September 2006- November 2007
CUSTOMER SERVICE REPRESENTATIVE
* Responsible for customer service in the video department,answer
phone customer queries,problem solving and provide detail information
on new products
* Process sales transactions and ensure accuracy and completion
* Provide support to the sales team, ensure that all rental sales are met
* Assisted in control of shrink and safety results.
* Stock and reshelf rental items
* Maintain clean facility
SAGUARO EXPRESS
May 2005- July 2006
CUSTOMER SERVICE REPRESENTATIVE
* Conduct a full range of cash transactions
* Provide customer service,sales. and assist clientel with purchases
* Stock and take inventory of products
* Maintain a clean facility
SAM LEVITZ FURNITURE
May 1994- June 2004
SALES ASSOCIATE / CUSTOMER SERVICE SUPERVISOR
* Defined customer needs and sold furniture
* Customized furniture packages and accessories
* Processed credit approvals and reviewed cash operations
* Established customer credit lines and set up accounts
* Developed client base and increased sales volume through personal
attention to customers
* Trained and supervised new employees
SPEEDWAY OUTLET
January 1990- March 1993
STORE SUPERVISOR / CASHIER
* Participated and supervised flow of merchandise and reconciliation of all
sales, cash and inventory transactions.
* Maintained a high level of customer service by participating in the
processing of customer transactions, resolving customer issues,merchandising and recovery.
* Provided clear work direction to associates and provided performance
feedback to Store Manager.
* Assisted in control of shrink and safety results.
* Ensured the appearance of the store's interior and exterior are
maintained to standards.
* Performed store opening and closing duties.
* Assumed responsibility of total store operation when acting as manager on
duty.
* Trained and supervised employees
EDUCATION :
TUCSON COLLEGE
Medical Assistant 2007
Internship : 160 hours at Peak Medical and Dr. Scott Weiss
TUCSON COLLEGE
Patient Care Technician 2006
Internship : 160 hours at University Medical Center and 80 hours at Villa
La Campana
ABC TECHNICAL COLLEGE
Auto and Diesel Mechanic 1993
CERTIFICATION : CPR/First Aide 2008
SKILLS :
Occupational specific: EKG,injections,phlebotomy,wound care,medical
records, front office duties, management
skills .
Languages: Fluent in Spanish and English
Work ethic : Professional and team player also the ability to work in a
fast
pace environment .
Diplomatic : Safeguard patient confidentiality also empathetic and
adaptable
in a challenging environment .
REFERENCES :
Bob Bagget ( teacher at Tucson College )
7310 E . 22 Street
Tucson,AZ 85710
Nilda Garcia ( office manager at TLC Healthcare)
3851 E . Whitehill Way
Tucson,AZ 85739
Hugh Christensen (PA-C at TLC Healthcare)
1775 E. Skyline DR
Tucson,AZ 85718
Jorge Bustamante ( sales associate /friend at Sam Levitz )
1831 W. Mountain Oak LN.
Tucson,AZ 85742
Contact this candidate