Customer Service Medical
Resume:
Joanne A Davis
abirqs@r.postjobfree.com
Louisville, KY 40243
EMPLOYMENT:
Cash Clerk, Macy's Ox moors Louisville KY, 502-***-****
Compile daily financial reports, collected and manage store cash drawers,
collect payments due on customer's accounts and operated a cash register.
Gift wrapping, handle telephones lines, handled UPS shipping and other
clerical tasks. 10/2009-03/2010
Medical Claims Specialist, at Humana at 101 East Main St, Waterside
Building, Louisville, KY
Duties: Research and processed Private Fee for Services Hospital
Medicare, Physicians, HCFA,
Macess corrected claims for payments, completion and quality.
Maintain production by processing
Operated on CAS platform, Ulizing CIS contract, Mentor, B cop, E-
Room, Webs rat pricier to ensure that quality and prefect
Services were provided. Also worked in ER claims dept. On Met
Vance platform .worked in Transplant dept, & DME dept. provided
quality customer service through prompt and accurate payment and /
or
Adjustments of claims. Maintain standard of production and quality
in order to obtain unit goals.
Develop and maintain good working relation ship with Internal and
external customers. Great key
Board skills operated various office equipments including a
Computer, working independently under
General instructions. 11/2004-05/2009
Merchandise Claims Clerk, at K Mart, 3911 Taylorsville Road Louisville, KY
40220 502-***-****. Operated a PC to ensure credit for damage, defective
and returned merchandise. Was responsible for shipping out merchandise and
store equipments. Practice customer service on a daily basis with venders
and customers. Contacted vendor's representatives for authorizations on
credit approvals, place merchandise orders for store departments and
customer convenience. Calculated returns receipts to ensure proper
refundable balance. Kept up with store inventory, expired merchandise,
damage merchandise and new merchandise entering into the store. Worked in
receiving area, assisting getting merchandise ready for the sales floor,
etc. 09/2001-11/2004
Position Held: GS -04 Publications and Directive Office Clerk. Japan/ Camp
Butler Disbursing Office, 3D FSSG Unit 38405 #5714, FPO, AP 96604 Operated
a computer to performed light typing to update Directive and Publications
Military orders. Ran errands, answered multi telephone lines, filing and
maintain while operating others office equipments. Opened, sorted and
delivered mail to different departments. Place orders for Publications
manuals, operated a fax machine, copier, typewriter and a printer to help
performs work duties. 01/1997-07/1999
Position Held: GS-03 Cash Clerk and Cashier Military Commissary Store,
Camp Foster, Supervisor: Gracie Hall, DECAFOSC. FPO, AP 02/1995-12/1996
EDUCATION
Day mar College, Louisville, KY 01/2004-06/2007
Health Information Management, AAS Associate Degree Received
Medical Office Technology, College Diploma Received
Battery Creek High School, Beaufort, SC 06/1979
HS Diploma Received
SKILLS
Proficiency of ICD-9/CPT coding and Medical Terminology
Mastery in the use of Microsoft and Medical databases
HIPPA knowledge & Training & 20 years of Customer Services Experiences
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