Engineer Customer Service

Shane David Shook

*** ***** ********

Sioux City, IA, 51105

Cell: 712-***-****

Email: *********@*****.***

QUALIFICATIONS:

• Work well without supervision

• Ability to prioritize and remain focused on the essence of an issue

• Skilled at learning new concepts quickly while working well under pressure

EXPERIENCE:

07/10-Present Sara lee Sioux City, IA

Jobber

Responsible for operation of one or more pieces of bakery production equipment (e.g. mixer, divider,

rounder, moulder, oven, wrapper, bagger, etc.). Duties include proper machine set up, monitoring quality and

speed of throughput, housekeeping, and may include post production cleanup, all accomplished in a safe and

sanitary environment.

10/09-07/10 Wal-Mart Sioux City, IA

Asset Protection Associate

Provided Customer service by acknowledging the Customer, identifying Customer needs, assisting with

purchasing decisions, locating merchandise, resolving Customer issues and concerns, and promoting

products and services, while maintaining a safe shopping environment. Maintains area of responsibility in

accordance with Company policies and procedures by properly handling claims and returns, zoning the area,

arranging and organizing merchandise/supplies, identifying shrink and damages, and ensuring a safe work

environment. Assists with securing and safeguarding the assets of the Facility and surrounding areas by

observing and communicating suspicious activity, assisting with investigations, maintaining paperwork,

logs, and other required documentation, and appropriately executing emergency response procedures.

03/07- 10/09 U.S. Army 5th Engineer Battalion Fort Leonard Wood, MO

Team Leader

Served in a Sapper Engineer Company assigned to a Modular Combat Engineer Battalion with a rapid

deployment contingency mission; provides mobility, survivability, and counter Improvised Explosive

Device (IED) operations support to a joint task force; responsible for the training, welfare, and safety of a

three man team; responsible for the maintenance and accountability of a Buffalo Mine Protected Vehicle,

sets, kits, and accessories worth in excess of $1,300,000. Deployed to Iraq for 15 months

10/04-03/07 U.S. Army 54th Engineer Battalion Bamberg Germany

Vehicle Operator

Driver/Operator of an M1114 HMMV and Cougar Mine Resistant Ambush Protected (MRAP) Vehcilce. Deployed to Iraq for 12

months.

EDUCATION:

01/2010-Present Western Iowa Tech, Sioux City, IA

Some college course work completed

Major: Police Science

08/2003-05/2004 Dawson Community College, Glendive, MT

Some college course work completed

Major: Police Science/Law Enforcement

08/1999-06/2003 C.M.R High School, Great Falls, MT

High School Diploma

Job Related Training:

10/08 XM153 Common Remotely Operated Weapon Station (CROWS) Operator

04/08 Route Reconnaissance and Clearance Course (R2C2) Sapper

04/07 Combat Life Savers Course

02/05 Combat Engineers Course

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