Vickie Lane

abirn4@r.postjobfree.com *** South Ann Street, Eclectic, Al 36024 334-***-****

SUMMARY

Individual with exceptional customer service and communication skills. Eager to learn and participate in new

projects with prompt learning capability. Team player/leader with ability to communicate well with

subordinates, co-workers, and upper management. Over 14+ years experience in the banking industry.

Customer focused and people oriented individual. Ability to multitask and prioritize. Analyze complex issues,

identify problems and recommend solutions. Proficient supervisor of department workflow and assigning work

tasks.

EXPERIENCE

Branch Banking and Trust, Montgomery, Alabama (1995 – 2010)

Team Leader/ Bank Officer Corporate Compliance Department (1999 – 2010)

Supervised two employees reporting and monitoring CTR’s (Currency Transaction Reporting and Money

Service Businesses (MSB’s). Monitored activities of the bank in order to ensure compliance with laws and

regulations. Oversaw the workflow of the team. Monitored daily work for accuracy and efficiently.

Analyzed new and pending laws and regulations which directly affect the company’s practices. Prepared

reports and other supporting documentation that detail noncompliance/compliance with laws and regulations

for distribution to Corporate Compliance.

Monitored customer’s accounts for suspicious activity by using a BSA (access) monitoring program.

Monitored and kept records on the CTR exempt files.

Analyzed results of data to determine repetitive problems, patterns of errors, and trends. Recommended

enhancements of corporate compliance policies and procedures where noncompliance is found to ensure

compliance.

• Promoted to the Corporate Compliance Department as the Currency Transactions Reporting (CTR)

analyst; reporting over 700 CTR’s weekly and monitoring the CTR errors for all 350 bank branches.

• Reported to the Audit Committee all CTR’s transmitted to the IRS and errors on CTR’s, Monetary

Instruments, BSA’s and MSB’s.

• Distributed weekly CTR error reports in order to reduce the CTR error rate for the bank. Completed

and updated excel worksheets for CTR, BSA and MSB’s. Monitored third party vault customers daily

and process a worksheet to run through the mainframe system nightly for SAR analyst to monitor their

cash flow.

Administrative Assistant Accounting Department (1998 – 1999)

Completed all reports needed by the Corporate Controller and Assistant Controller.

• Effectively and efficiently worked for two controllers after department restructure.

Reconcilement Clerk Accounting Department (1995 – 1998)

Reconcilement Clerk which involved research of debit and credit tickets that did not post to general ledger the

previous day, back-up for the Federal Reserve Reconcilement. Balanced the outstanding checks recon daily

• Balanced the G/L Suspense account daily using 24 different reports.

U.S.A. Mobile, Montgomery, Alabama (1994 – 1995)

Collections Clerk

Extensive telephone and over-the-counter customer service. Utilized widespread computer and data entry skills.

• Received Top Collector of the Year Award in 1994, after six months of employment.

Specialty Oil Company, Montgomery, Alabama (1991 – 1994)

Office Manager

Reported directly to the Division Manager. Implanted and enforced all corporate administrative policies and

procedures on the division level. Maintained control of billing to ensure prompt service, managed accounts

receivables, and office employees. Assisted the Division Manager in reviewing Profit and Loss statement.

Researched variation in actual versus budget figures.

• Received Office Manager of the Year Award twice out of three years employed.

Tallassee Community Hospital, Tallassee, Alabama (1991)

Staffing Secretary to the Director of Nursing

Prepared personnel records for evaluations. Scheduled monthly nursing staff. Manual computation of nurse’s

timecards. Completion of payroll and patient day report. Took and transcribed meeting minutes.

Other Professional Experience:

Robert D. Clarke, C.P.A. La Mirada, California, Data Entry Operator Payroll for five companies. (1990)

Rheem Manufacturing Company, Montgomery, Alabama, Receptionist/Switchboard Accounts payable

Department (1987 – 1989)

Education

Faulkner University, Montgomery, AL. Completed 37 semester hours. Courses included General Business,

Record Keeping and Office Management.

Elmore County High School, Eclectic, AL. Diploma.

Technical Experience

Word Perfect 5.0, Lotus 1,2,3; D.O.S. Windows 94, 95, 97 and Vista. Programs: Microsoft Excel, Microsoft

Word, Microsoft PowerPoint, Access, Cashtran, Comply CTR, Solomon, Mainframe, ProComm 2, Mobius,

Outlook Express and Internet applications. Typing speed of 50-55 words-per-minute, 10-Key by touch with a

high degree of accuracy. Experience with 10-key (touch) calculator, Jet Laser printer, Lotus 1,2,3, D.O.S. and

Solomon programs.

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