Education

Bachelors of Science in Communications

Emphasis Area: Organizational Communications

GPA: 3.85/4.0

Kaplan University

Professional Experience

Retail Technical Service Associate

2010 - Present

Flextronics

. Provide high level of technical customer service support at a Device

Support Center

. Program, troubleshoot and test cell phones

. Document customer interactions in multiple platforms

. Establish and maintain a strong relationship and trust with new and

current customers

. Deliver superior customer service to all customers

. Learned proper problem solving techniques as well as conflict

management

Certified Nursing Assistant

2007 - 2010

St. Luke's Rehabilitation Institute/ Inland Northwest Health Services

. Provided direct patient care while communicating and interacting with

all types of patients and co-workers

. Monitored patients and report changes

. Adhered to HIPPA confidentiality requirements

. Prepared reports and actively took part in procedures

Assistant Office Manager

2007 - 2009

North East Washington Investment Group

. Maintained and searched office records, made photo copies, recorded

office supplies

. Maintained appointment calendars, made travel arrangements, scheduled

meetings

. Answered phones, ran errands, completed data entry

. Mentored, trained and helped manage staff

Relevant Courses

. CM499 Bachelors Capstone in Communication

. CM460 Strategic Communication

. CM430 Theories & Application in Organizational Settings

. CM410 Organizational Communications

. CM350 Public Relations Strategies

. CM318 Advocacy and Opposition in the Modern Workplace

. CM312 Communication and Organizational Change

. CM310 Communication and Conflict

Relevant Courses Cont.

. CM270 Writing for Multimedia

. CM240 Technical Communication

. MM207 Statistics

. CM206 Interpersonal Communications

. CM202 Mass Communications

. CM115 Communicating in the 21st Century

Awards

Front Runner

July 2010

Flextronics

Leadership award given to an employee to who leads by example

MVP Summer

Qtr 2010

Flextronics

This award is given to the individual who ranks number one in the market. I

ranked number one in the entire western United States after being in the

company for four months.

Best Exchange Avoidance

August 2010

Flextronics

This award is given to an employee that has the best trouble shooting

skills

Employee of the Month September

2010

Flextronics

This award is given to an individual who goes above and beyond assigned job

tasks

Community Service

Instructional Aide / Sign Language Aid

2000 - 2006

All Aboard Academy, Colville,WA

. Worked one on one with children that had special needs teaching

American Sign Language. Also took part in children's Occupational,

Physical and Speech Therapy and worked with their behavioral

specialist to help implement their behavior plan.

Volunteer/ Vacation Bible School Leader

2000 - 2006 United Methodist Church

. Worked and helped with preparation of Vacation Bible School,

Bethlehem Revisited and Harvest Dinner. During these activities

interacted with children, adolescents and parents of all different

backgrounds, faiths and cultures.

Computer Skills

. Blackboard LMS

. eCollege LMS

. Microsoft Office Suite

o Excel

o PowerPoint

o Word

o Access

. Internet Research

. DLC

. RLM

. OPUS

. Snooper

. MyCSP

References upon request

Contact this candidate