Velora Thomas

**** ****** ******, **********, ** 36116

334-***-****

abirlu@r.postjobfree.com

CUSTOMER SERVICE PROFESSIONAL

Objective: To obtain a position where I can enhance my customer service skills

• More than 7 years successful experience in customer service and

Profile

support with recognized strengths in account maintenance, problem

solving and trouble shooting, sales staff support,

planning/implementing proactive procedures and systems to avoid

problems in the first place.

1. Possess solid computer skills.

2. Excellent working knowledge using both IBM and Mac systems;

Lotus 1 2 3, Microsoft Excel, WordPerfect, Microsoft Word, CT

DataTrac.

3. Ability to train, motivate and supervise customer service

employees.

4. A team player, acknowledged as “Total Quality Customer Service

Professional.”

5. Develop plan, conduct audits and variance analyses, process

payroll and payroll tax reports and filings and maintain/update

accurate inventories.

ER Solutions Aug 2007

Employment

Present

Customer Service Representative

1. Work with 100 to 200 other professionals covering

numerous states, responsible for more than 3,800

individual and corporate accounts.

1. Support sales reps in opening new accounts and

upgrading existing service.

2. Quickly and effectively solve customer challenges.

3. Maintain quality control/satisfaction records and

constantly seeking new ways to improve customer

service.

Nolan Research May 2005

– June

2010

Customer Service Representative

1. Responsible for company reports

2. Conducted local surveys

3. Conducted toy tests

4. Input data collected from surveys

Jefferson Davis High School 2004 2007

Education

High School Diploma

2009

Alabama State University present

References Furnished Upon Request

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