Customer Service Representative
Resume:
Velora Thomas
**** ****** ******, **********, ** 36116
**********@*****.***
CUSTOMER SERVICE PROFESSIONAL
Objective: To obtain a position where I can enhance my customer service skills
• More than 7 years successful experience in customer service and
Profile
support with recognized strengths in account maintenance, problem
solving and trouble shooting, sales staff support,
planning/implementing proactive procedures and systems to avoid
problems in the first place.
1. Possess solid computer skills.
2. Excellent working knowledge using both IBM and Mac systems;
Lotus 1 2 3, Microsoft Excel, WordPerfect, Microsoft Word, CT
DataTrac.
3. Ability to train, motivate and supervise customer service
employees.
4. A team player, acknowledged as “Total Quality Customer Service
Professional.”
5. Develop plan, conduct audits and variance analyses, process
payroll and payroll tax reports and filings and maintain/update
accurate inventories.
ER Solutions Aug 2007
Employment
Present
Customer Service Representative
1. Work with 100 to 200 other professionals covering
numerous states, responsible for more than 3,800
individual and corporate accounts.
1. Support sales reps in opening new accounts and
upgrading existing service.
2. Quickly and effectively solve customer challenges.
3. Maintain quality control/satisfaction records and
constantly seeking new ways to improve customer
service.
Nolan Research May 2005
– June
2010
Customer Service Representative
1. Responsible for company reports
2. Conducted local surveys
3. Conducted toy tests
4. Input data collected from surveys
Jefferson Davis High School 2004 2007
Education
High School Diploma
2009
Alabama State University present
References Furnished Upon Request
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