Manager Administrative Assistant

Sabrina P. Chapman

*** * *** ******

Tarentum, PA 15084

412-***-**** (Cell#)

***************@*****.***

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Professional Summary

[pic] Excellent communication skills and interpersonal skills.

[pic] Successful in multi-tasking various projects and/or assignments.

[pic] Complete assignments in a timely manner with limited

supervision.

[pic] Able to accurately record information; pay close attention to

details.

Employment

Bethlehem Haven, Pittsburgh, PA

March 2007-Present

Emergency Shelter Case Manager

[pic] Perform a needs assessment and goal planning for all residents

within five working days of a new resident admission.

[pic] Expand and maintain relationships with outside referral resources

to assist with the development and implementation of the resident's

service plans.

[pic] Provide advocacy, when needed, to ensure the successful

attainment of the service and goal plan for the residents.

[pic] Monitor residents on the development of their individual goal

plans and review and report on progress at regular staff meetings.

[pic] Facilitate weekly shelter treatment and case management meetings

with appropriate staff.

[pic] Assist the residents with housing, vocational and educational

needs.

[pic] Provide all necessary documentation for Bethlehem Haven and

outside funding sources as necessary.

[pic] Serve as an advocate for Bethlehem Haven with external community

resources while building strong partnerships with the external resources.

[pic] Work cooperatively with the other Bethlehem Haven staff to develop

policies and procedures for the residential programs.

[pic] Ensure that all documentation related to the resident files and

activities is complete and accurate including referrals made to the

residents and the respective dates.

[pic] Document residents' participation with any clinics and the

recommended treatment including follow-up to evaluate effectiveness.

[pic] Complete all scheduled Annual/Monthly reports as requested for the

residential programs.

[pic] Provide coverage for on-call rotation for the residential

programs.

[pic] Coordinate case conferences with other service providers as

needed.

[pic] Collaborate with the Residential Manager on ensuring coverage for

the residential programs.

[pic] Attend training and educational programs to promote professional

growth.

Jewish Community Services of South Florida, Inc., Miami, FL

Aug 2004- Dec 2006

Project Aid-FEMA

[pic] Serve as a Case Manager for the FEMA program under the HOPE/HESS

program. My duties included serving a variety of clients (homeless

clients, clients previously incarcerated, the elderly, and clients with

mental and physical disabilities) with Rental, Utility and Food Voucher

Assistance. My duties also included referring clients to other social

service agencies based on their needs.

Twice a week, I served as an Assistant to the Lead Bookkeeper in the

Accounting Department. My duties were: verifying FEMA applications for

accuracy, disbursed checks to FEMA clients, organizing the filing system

(hard-copy and database) processed invoices (checking timesheets,

verifying hours of work, managing the database of each client) for

billings purposes for FEMA.

Self Reliance Inc. Tampa, FL Nov 2003-April 2004

Administrative Assistant

[pic] Served as an information and referral guide for person's with

disabilities. Processed intakes for person's with disabilities such as

request for housing information, physical equipment, transportation

services and other social services available.

Casey Family Programs, Washington, D.C. April 2001-Nov 2002

Starting Early Starting Smart (SESS, Pilot Program)

Assistant to Peer Technical Assistance Initiative/Budget

[pic] Assisted with the set-up of Peer TA Matches, Peer TA Trainings

and SESS programs.

[pic] Monitored pre-match conference calls between "Casey" and

"Requesting Site."

[pic] Assisted Director with the development of an agenda, based on

pre-match conference call.

[pic] Edited all pertinent documents for SESS, and Peer TA Matches

and Trainings.

[pic] Traveled and attended Peer TA Matches and Trainings.

[pic] Assisted Enterprise Development Specialist with monitoring and

budgeting all office accounts.

[pic] Monitored all Grants for each of the 12 SESS sites.

[pic] Attended meetings between Casey and the Substance Abuse Mental

Health Services Administration (SAMHSA) regarding SESS.

[pic] Assisted with SESS budget.

[pic] Arranged meeting space, travel, hotel and dinner accommodations

for SESS participants.

[pic] In charge of mailing/ circulating all documents and publications

pertaining to SESS Peer TA.

Education

Indiana University of Pennsylvania (IUP) Indiana, PA

Bachelor of Art in Criminology/Minor in Sociology (December 1995)

Computer Skills

[pic] Microsoft Office XP (Word, Access, Outlook, Power Point,

Excel, Lotus Approach).

Certificates/License/Extracurricular Activities

[pic] Certified Emergency Response Team (CERT) Miami Beach.

[pic] Licensed Security Officer (Class D) Miami, Florida.

[pic] Miami Beach Leadership Academy (Through City Hall).

References upon request

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