Amanda M Carr

Cell: 630-***-****

E-mail: abirjv@r.postjobfree.com

Overview:

Self-motivated and eager underwriting assistant with excellent customer

service and clerical skills; Searching for a position to expand medical

administrative knowledge, maintains a positive attitude and work ethic in

and out of office.

Experience:

Aerotek Professional/Hallmark Services Corporation - An administrator to

Blue Cross/Blue Shield.

04/2010 - Present

Data Entry Specialist - Underwriting Support

. Hired on as a data entry specialist, with filing duties.

. After a month, was taken away from filing and became dedicated to a

specialty underwriter.

. Searched for lost files

. Matched applicant phone requests from the database to their physical

applications.

. Began preparing applicant files for management review,

. Using systems: Medgine, RSA Medical, and Trace.

. Handled membership, claims, applications, interviews, and medical

records as part of the preparation process.

. Created spread sheets with MS Excel to document patient's health

concerns and file status.

. More responsibility was attained rapidly.

. Completed reports for the executives that tracked lost files using

System 80.

. Created PDF's of the files prepared for management review.

. Medical terminology and an understanding of the underwriting process

was gained quickly, and without formal training.

. Began summarizing and reviewing medical records in System 80 that

would be read by executives and be used to base a decision on the

applicant's eligibility.

Other Technology Used: MS Word, Lotus Notes, and Windows.

Davis Staffing/I-Pass Call Center

01/2010 - 04/2010

CSR

. A temporary work experience in a high volume call center, where

existing customer service and communication skills were re-evaluated.

. Attention to detail and basic mathematics were fine tuned while

consulting with I-Pass patrons, and non-patrons, regarding settlement

amounts on their toll way violations.

. I-Pass questions and concerns were handled without escalation to

management, making problem solving and patience two tests conquered on

this assignment.

. Also, assisted I-Pass patrons with general account information.

. Requiring data entry, and a fine understanding, and ability to clearly

and professionally teach the caller proper toll way rules and

regulations, as well as up and coming laws.

. The biggest attribute gleaned from this journey is patience and

ability to control and manage during heated conversations and unruly

circumstances.

Portillo's Restaurant Group

10/07 - 01/10

Cashier

Customer service was perfected in this fast-paced, fast-food chain. Cash

handling and guest service were typical duties performed prior to hire. A

fun and polite personality ended up raising the bar on other Portillo's

cashiers. Upbeat and helpful, a slew of loyal customers began lining up day

after day. Unfortunately, a peak had been reached after 2+ years of taking

orders, cleaning, and cash handling and the beaming young girl, with a

longing to learn, had to move on and grow.

Education:

Saint Charles East High School - (2004-2007)

Kaneland High School Graduate - (2008)

Working towards Medical Billing Certificate. (2011)

Activities:

Saint Charles East Swim Team - 15 years

Spanish Tutor in High School

Marklund Center Volunteer - (2006)

Looking into more volunteer opportunities.

References:

Luigi Renieri - 3 years

General Manager

Portillo's Restaurant Group

WORK PH: 630-***-****

CELL PH: 630-***-****

Jennifer Baker - 1 year

Underwriting Specialist

Hallmark Services Corporation

WORK PH: 630-***-**** X: 72772

Karen Hedman - 2+ years

Manager

Portillo's Restaurant Group

CELL PH: 925-***-****

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