Customer Service Administrative Assistant

Dynamic, highly motivated and results driven professional with years of

diversified customer service background in developing and optimizing

business efficiency. Highly adept at managing through corporate change,

economic volatility and competitive markets. Ability to build strong

rapport with personnel, customers, and associates based on knowledge,

professionalism, and integrity. Enhance knowledge and skills through

continuing education opportunities. In-depth knowledge and experience in

strategic planning, management, and implementation contributing

significantly to bottom-line efficiency and profitability. Possesses broad-

based administrative and assistance, social, and public relations skills,

with strong planning, communication, organizational, team building, and

decision-making abilities. Experienced and skillful in close interactions

with key management and internal customers/users. Effective interpersonal

and relationship-building skills.

Core Competencies

Thrives in high-pressure, variety-oriented environment; Valued team player

who keeps others on task.

Focuses on results; Effectively identifies and resolves problems using

creativity and available resources. Tackles tough problems and follows

through to satisfactory conclusions.

Communications; Motivates team members to achieve goals, resolves

interpersonal conflicts, creates positive learning environment. Utilizes

effective written and oral communications abilities in addressing

customers.

Customer service; Extremely sociable and able to put client at ease.

Ability to negotiate and persuade to achieve desired results.

Prioritizes workload and multi-task; Accepts changing priorities and

values. Directs in approach to discovering information. Possesses the

ability to make objective decisions after analyzing data. Considers

ramifications of decisions.

Resourceful and well-organized; Skilled in activity planning, task

management and project follow through.

Utilizes coordination and time management skills; Adjusts actions in

relation to others' actions. Manages one's own time and the time of others.

Complex problem solver; Identifies complex problems and reviews related

information to develop and evaluate options and implement solutions.

Technical Profile

Dispatching Programs; CargoTel, Datex Software, Loadmaster Software,

Truckmaster Software, Trams, Virtual Dispatch, Trippak and ADP

Basic Computer Programs; AS400, SAP, MS Access, PowerPoint, Excel,

Outlook Express, Word, and WordPerfect

Accounting Programs; McLeod Billing, Peachtree, Microsoft Money,

QuickBooks Pro, Tax Wise, Tax Chaser, and Tax Cut

Other Programs; Scanning and Coding programs, Data Entry, and 10 Key.

Adding Machines and Multi Line Phone System

Career Overview

Billing, A/R and Collections Personnel: Gainey Apr 2009 - Feb

Transportation Services 2010

CSR/Shipping Manager: PCI Temp Agency (Frontier Jul 2007 - Aug

Logistics), La Porte, TX 2008

Dispatch Supervisor/Collections and AP/AR Personnel:

PCI Temp Agency (Bennett Motors), La Porte, TX Apr 2007 - Jul

2007

Dispatch Supervisor: Storage & Processors, Houston, TX Aug 2006 - Apr

2007

Billing and Collections Personnel/Scanner and Coder:

Clark Freight, Pasadena, TX (Temporary Position) Feb 2006 - Jul

2006

Administrative Assistant/Collections Personnel: H&H Dec 1998 - Jan

Trucking, Sherpard, MI 2006

Educational Background

Associates Degree in Accounting: Kaplan University, Iowa

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