Customer Service Marketing

Nicole C. Ross

**** ********* ***** ****: 716-***-****

North Tonawanda, New York 14120 ************@*****.***

Objective

Seeking a full time position in a professional organization where I can

utilize my marketing, advertising and special event planning skills.

Education

Buffalo State College, Buffalo, NY

BS - Public Communication (Marketing, Advertising & Public Relations), 2008

Professional Experience

The Buffalo News, Buffalo, New York February 2009 - July 2010

Project Coordinator and Estimator

Produce detailed analysis and budgets to individual account executives.

Schedule projects and press time for print projects. Provide administrative

functions such as answering incoming phone calls fax and file paperwork.

Bring in new outside vendors for project assistance. Work with clients to

create ads/campaigns for The Buffalo News publications and for direct mail.

Brought in multiple new advertisers in the direct mail department.

Assisted in creating new accounting and estimating system/software

for internal use.

Windsong Radiology Group, Williamsville, New York November 2007 - February

2009

Marketing Representative

Liaison between office & referring physicians with focus on building and

maintaining relationships by providing customer service to referring

physicians. Develop new physician relationships by marketing and

communicating company services. Provide administrative functions such as

answering incoming phone calls, fax/file medical paperwork and minor

accounting duties. Work with advertisers to create ads and press release

documentation for media release. Prepare internal and external print and

web material. Coordinate and execute events.

Assisted in opening of new south town's location including

monitoring progress of new office installations, communicating

progress through press releases and handling grand opening event.

Recruited physicians for new southtowns office.

Marketplace Events, Williamsville, New York May 2004 - Present

Show Assistant

Assembled and coordinated mailings and projects. Set up remote show

offices for out of town events. Provide customer service to consumers at

trade shows. Assist trade show team with administrative support. One on

one personal assistance to featured celebrities at various events.

Additional Skills

MS Office - Word, Excel, Power Point, Publisher & Outlook

Adobe - InDesign CS3

CPR & First Aid Training

Buffalo Niagara Postal Customer Council Member

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