Customer Service Manager

M AE HER MANN

**** *. * * ***** AVE.

DAVENPORT, IA. 52806

954-***-****

*******@***.***

SUMMARY:

A young professional with a unique combination of business and technical skills, with the ability

to combine banking and customer service. Continuing to grow in leadership and knowledge,

excel in innovative problem-solving solutions, interact and share with team members and

p rovide customers expectations.

AWARDS & ACHIEVMENTS:

Wachovia Bank

- Shared success awards for superior team work.

- A lways met and exceeded goals.

- H igh recognition for counterfeit detection.

- Continuous 7 out of 7 score on client satisfaction surveys.

EXPERIENCE:

Wachovia Bank -- Miami, FL

T eller -- A ugust 22, 2005 th ru September 01,2009

- H andled various accounting t ransactions and reconciliation task.

- P rovide account status data whenever requires and handled phone inquires.

- I nformed customers about various bank products on a daily basis.

- Specialized in Commercial Deposit, and knowledge of drive-thru standards.

McDonalds -- M iami, FL

Shift Restaurant Manager -- A ugust 25, 1996 th ru August 16, 2005

- U pheld restaurant policies, procedures and ethics.

- H andled inventory and supply for all required materials on a daily basis.

- M aintained restaurant as per health and safety regulations.

EDUCATION:

Bay Path Vocational Technical -- Charlton, Ma.

H igh School

REFERENCES:

Joann Gayle -- 786-***-****

Joy Bent-Simpson -- 954-***-****

Madge McKnight -- 305-***-****

References Available Upon Request

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